Theresa Edozie

EDOZIE THERESA ONUWA No 6, 23 Road, I Close Festac Town, Lagos State. -- Career Objectives To develop and propagate a versatile career path in a dynamic Organization for self-actualization of my endowments, generic talents, and maximum productivity through conscious hard work, integrity, honesty, and undivided loyalty towards the attainment of the management goals and objectives. Professional Experience September 2023 - To date Stanbic IBTC Bank, Lagos - Enterprise Direct Virtual Banker ● To manage, optimize value, and drive the portfolio of Enterprise Banking customers. ● Provide a central (Information/query handling) service point for SME customers. ● Making proactive outbound calls to Existing SME clients. ● Ensure all queries from existing and potential customers are effectively and promptly resolved. ● To Promote and sell a range of appropriate products and solutions that meet the financial needs of small and medium business customers which include acquiring and opening new business accounts and cross-selling additional products and services to existing customers. ● Identify sales leads for associate company stakeholders. ● Providing a central service point for a portfolio of Enterprise Direct customers. ● Increased Customer satisfaction index. ● Ensure KYC documentation, regulatory compliance and control is adhered to. 2 January 2022 - August 2023 Snapnet Limited, Lekki, Lagos - Sales Account Manager ● Manage a portfolio of accounts to achieve long-term success. ● Developing positive relationships with clients. ● Acting as the point of contact to handle customer needs. ● Resolve conflicts and provide solutions to customers promptly. ● Generating new businesses using existing customer network. ● Identifying opportunities for growth within an account. ● Manage RFP/RFQ responses and utilize CRM system to manage customers. January 2021 - December 2021 Snapnet Limited, Lekki, Lagos - Sales Intern ● Generating leads. ● Meeting or exceeding sales goals. ● Negotiating all contracts with prospective clients. ● Helping determine pricing schedules for quotes, promotions, and negotiations. ● Preparing weekly and monthly reports. ● Giving sales presentations to a range of prospective clients. August 2019 - July 2020 Graduate Trainee (New Dawn Model School), NYSC ● Class Teacher for Senior Secondary School. ● Preparation of lesson notes. ● Preparation of examination questions. ● Maintenance of good examination practice. March 2018 - September 2018 3 Industrial Training (Vicklin Laboratory & Diagnostic Centre, Abraka) ● Performance of microbiological analysis. ● Preparation of experimental set-up for laboratory work. ● Carrying out laboratory tests on test samples. ● Keeping records of reagents and chemical stock. Education 2014 - 2019 Delta State University, Abraka, Delta State - BSC (Hon) Science Laboratory Technology (Biological Technology) Grade: Second Class Upper Division 2007 - 2013 Asaba Girls’ Grammar School, Asaba Delta State - Senior Secondary School Certificate 2002 - 2007 Benita Int’l School, Asaba Delta State - Primary School Leaving Certificate Professional Strengths ● Good Leadership and Communication Skills. ● Good Adaptability Skills. ● Creative and innovative skills. ● An efficient team player. ● Good planning, organizing, and learning skills. Awards & Certifications Awards 4 Early bird December 2021 Snapnet Limited Sunshine of the office (Most Cheerful Staff) December 2021-December 2022 Snapnet Limited Certifications ● Introduction to Cisco sales. ● Google Cloud Sales. ● Sophos Mobile Sales Consultant. ● Sophos Endpoint Protection Sales Consultant. References Available on request.