Theresa Edozie

I am a customer service enthusiast and passionate about delivering excellent customer satisfaction.

Highlighted below are the skills I possess in delivering good customer service experience.

Communication Skills:

• Clear and concise verbal and written communication.
• Active listening to understand customer concerns.
• Adapting tone and style based on the customer’s needs.

Empathy and Emotional Intelligence:

• Understanding and validating customer emotions.
• Building trust and rapport with customers.

Problem-Solving:

• Analyzing issues quickly to find effective solutions.
• Thinking critically to resolve complex customer challenges.

Patience and Tact:

• Remaining calm and professional, even with difficult customers.
• Handling sensitive situations without escalating tensions.

Product Knowledge:

• Deep understanding of the company's offerings to provide accurate information.
• Staying updated on changes to services or policies.

Time Management:

• Managing multiple customer inquiries efficiently.
• Prioritizing urgent issues without compromising service quality.

Conflict Resolution:

• Mediating disputes and finding mutually beneficial outcomes.
• Turning negative experiences into positive ones.

Adaptability:

• Handling different customer personalities and scenarios.
• Adjusting to new tools, processes, or policies quickly.

• Proficiency in CRM systems (e.g., Salesforce, Zendesk).
• Familiarity with chat platforms, ticketing systems, and email communication.
• Basic knowledge of troubleshooting common issues.

• Positive attitude to foster customer satisfaction.
• Strong work ethic and attention to detail.
• Commitment to continuous learning and improvement.