Thembelihle Sibanda

ti ti Thembelihle Sibanda ti ti ffi • Johannesburg, South Africa •- Professional Cer cate ti ti ti ti ti BSc In Biomedicine - Eduvos • Studies Paused ti 2022 ti Under Graduate ti ti ft ti - Interna onal School Of South Africa • Occupied leadership roles including, Prefect and Head of House. • Awards in Netball, Soccer, Biology and Drama. ti High School ti ti ti ti ti ti Educa on Google Project Management 2023- Present Career Overview Retail Associate The Re llery - Johannesburg • Accountable for the resolu on of customer inquiries and concerns. • Manage stock procurement processes and conduct inventory audits. • Maintaining product levels to meet buyer demand. • Accountable for the secure handling and reconcilia on of transac ons. • Ensure op mal product presenta on and cleanliness in the store in order to uphold hygiene standards. • Iden fy and escalate opera onal challenges to appropriate channels, ensuring swi resolu on. • Create a welcoming environment for the customer by crea ng posi ve interac ons. fi ti fi Dec 2023- Present Seasonal Customer Service Agent ti ti Sept 2021-Dec 2021 Amazon - Johannesburg, South Africa • Assist customers in loca ng orders and shipments promptly • Aid customers in tracking package deliveries e ciently. • Resolve various customer issues including, rescheduling deliveries, arranging collec ons, and facilita ng returns and refunds for lost items. • Enhance customer sa sfac on by proac vely iden fying addi onal assistance needed and addressing and underlying issues. • Conduct comprehensive visual audits of customer accounts to iden fy and address addi onal concerns. ffi ti ff ti fi ffi ti ti • O er guidance to customers on naviga ng the Amazon website e ec vely. • Adhere to company policies and procedures to ensure proper handling of customer inquiries. • Escalate customer inquiries to the appropriate channels when necessary. Tizzah’s Lifestyle - Johannesburg, South Africa • Stay updated on all retail promo ons to provide comprehensive assistance to customers. • Resolve customer disputes professionally, aiming for mutually sa sfactory resolu ons. • Maintain precise records of refrigerated items, ensuring their proper stocking. • Process receipts and refunds accurately and e ciently. • Verify and maintain accurate pricing for all products. • Reconcile cash drawer at the beginning and end of each day, addressing any discrepancies. • Implement an organised ordering system to streamline opera ons. ti ti ti ffi Feb 2016-Dec 2016 Embrace Wealth - Durban, South Africa • Maintain o ce supplies inventory, order supplies as needed. • Ensure o ce equipment is in working order. • Organise and maintain physical and electronic ling systems to ensure easy access to documents. • Coordinate appointments, mee ngs and travel arrangements for sta as required, • Prepare mee ng rooms as well as any materials required for mee ngs. • Assist with dra ing and edi ng correspondence, emails and other documents. • Input and update informa on in spreadsheets and other records accurately. • Provide general administra ve support as needed. ffi O ce Assistant ti ti ti ti ff ff ti ti ft ti Retail Associate Feb 2020- Feb 2021 Skills • • • • Clear Communica on skills Ability to remain calm and pa ent under pressure. Resourceful. Calm under pressure ti ti fl fi ti ti ti ti Adaptability Time and resource op misa on Detail- oriented Mul tasking High Computer pro ciency Empathy Con ict Resolu on Customer centric Cri cal thinking Ac ve learning Safety awareness Interpersonal skills Collabora ve ti • • • • • • • • • • • • •