Thembelihle Sibanda

I’m a dedicated customer support professional with extensive experience in retail and e-commerce environments. With a strong background in resolving customer inquiries, managing inventory, and maintaining optimal product presentation, I pride myself on consistently delivering high levels of customer satisfaction. 

• Retail Associate at The Refillery: 

 - Efficiently resolved customer inquiries and concerns.

 - Managed stock procurement and conducted thorough inventory audits.

 - Ensured secure handling and reconciliation of transactions.

 - Created a welcoming environment through positive customer interactions.

• Seasonal Customer Service Agent at Amazon: 

 - Assisted customers with order tracking and shipment locations.

 - Effectively resolved issues such as delivery rescheduling, returns, and refunds.

 - Conducted visual audits of customer accounts to address additional concerns.

 - Provided guidance on navigating the Amazon website.

• Retail Associate at Tizzah’s Lifestyle: 

 - Stayed updated on retail promotions to provide comprehensive customer assistance.

 - Professionally resolved customer disputes and maintained accurate product pricing.

 - Reconciled cash drawers and implemented an organized ordering system.

• Office Assistant at Embrace Wealth: 

 - Managed office supplies and maintained equipment functionality.

 - Organized and maintained filing systems and coordinated staff appointments and travel.

My ability to remain calm under pressure, coupled with excellent communication and problem-solving skills, makes me a valuable asset in any customer support team. My proactive approach to identifying customer needs and ensuring a positive customer experience demonstrates a strong commitment to service excellence.