THANKGOD NTEM, Ph.D
Ota, Nigeria
Phone: -
Email:-LinkedIn: www.linkedin.com/in/thankgod-sylvanus-ntem-b434211b9
PROFESSIONAL SUMMARY
Technical Support and Digital Operations professional with 10+ years of infrastructure operations,
troubleshooting, and technical training experience across engineering and public sector
environments. Certified in Technical Support Fundamentals by Google through Coursera.
Experienced supporting remote collaboration workflows using ClickUp, Trello, HubSpot CRM, and
Google Workspace tools. Strong background in incident troubleshooting, system monitoring,
workflow coordination, and technical documentation within multidisciplinary teams. I am
currently expanding expertise in networking and cloud infrastructure support.
CORE COMPETENCIES
Technical Support & IT Fundamentals
• Technical Troubleshooting & Incident Resolution
• Remote User Support
• Networking Fundamentals (TCP/IP Concepts)
• System Monitoring & Operational Reporting
• Documentation & Knowledge Base Support
• Windows Operating System Fundamentals
Digital Operations & Remote Collaboration
• ClickUp Workflow Management
• Trello Project Boards
• Google Workspace Administration
• Remote Team Coordination
CRM & Customer Operations
• HubSpot CRM Pipeline Management
• Lead Generation Research
• Customer Communication Support
• Workflow Tracking and Reporting
CERTIFICATIONS
• Technical Support Fundamentals — Google (Coursera), 2026
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IT Support Training Programme — Digital Witch — Completed 2026
PROFESSIONAL EXPERIENCE
Research & Development Associate
Nigerian Building and Road Research Institute — Full Time
Dec 2015 — Present | Nigeria
• Supported monitoring and troubleshooting activities across infrastructure and building
energy optimization projects.
• Coordinated technical documentation, workflow tracking, and stakeholder reporting
across multidisciplinary teams.
• Delivered technical facilitation sessions supporting capacity building and operational
system understanding.
• Conducted performance assessments and energy audits, improving operational
efficiency and service reliability.
• Maintained structured reporting systems aligned with institutional research standards.
IT Services Practical Training (Projects & Remote Operations Simulation)
Digital Witch Programme
2025 — 2026
• Managed project workflows using ClickUp and Trello collaboration systems.
• Configured CRM workflows and tracked customer pipelines using HubSpot.
• Applied Google Workspace tools for remote collaboration and communication
workflows.
• Conducted lead generation research and digital operations coordination exercises.
• Supported simulated remote team environments focused on service delivery workflows.
Skills Development & Certification Officer
Federal Ministry of Labour and Productivity — Full Time
Dec 2014 — Dec 2015 | Abuja, Nigeria
• Delivered structured technical training programmes and supported participant
troubleshooting activities.
• Maintained programme documentation and performance evaluation systems.
• Ensured certification compliance and reporting accuracy across training initiatives.
Production Supervisor
Cross River State Water Board Ltd — Full Time
Feb 2008 — Nov 2015 | Calabar, Nigeria
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Diagnosed operational faults across plant infrastructure systems and restored service
continuity.
Monitored equipment performance metrics and maintained operational logs.
Coordinated teams to maintain uninterrupted production and service delivery.
Supported incident response procedures during operational disruptions.
EDUCATION
Doctor of Philosophy (Ph.D) — Electrical Power & Machines Engineering
University of Cross River State — 2025
Master of Engineering (M.Eng) — Electrical Power Engineering
Cross River University of Technology - 2019
PROJECT EXPERIENCE
Digital Operations & CRM Practice Projects
• CRM pipeline configuration and reporting using HubSpot CRM.
• Workflow planning and project coordination using ClickUp and Trello boards.
• Remote collaboration workflows using Google Workspace productivity tools.
TECHNICAL TOOLS
ClickUp | Trello | HubSpot CRM | Google Workspace | Microsoft Office Suite |
MATLAB/Simulink | ETAP|PVsyst (Engineering Modelling)
PROFESSIONAL STRENGTHS
• Infrastructure Reliability Mindset
• Technical Training & User Support
• Documentation and Reporting Excellence
• Cross-Functional Team Coordination
