NOKUTHULA THANDIWE DUBE
Customer and Sales
Representative
To enhance my professional skills, capabilities and knowledge
in an organization which recognizes the value of hard work
and trusts me with responsibilities and challenges.
Contact
--1240 Muurbal Avenue,
Weltervreden Park
Experience
Accounts Payable December Temp
Lafarge Industries
December 2015
Scanning of invoices ,Sorting mail ,Accurate processing of
invoices Distribution of invoices Filing
Sales Representative
Education
High Scool Diploma
Allen Glen High School
2010 - 2014
Allens Nek, Weltervreden Park
Topshop Topman
Deal with customers on a daily basis, Handling finances or
cash, Pricing of merchandise, Responsible for overall image of
the store, Be a team player, Show commitment to the
company as well as the tasks at hand, Maintain a professional
appearance, Action and maintain housekeeping
responsibilities, Contribute to merchandising of store I.e
folding , packing, unpacking etc ,Admin Excellent selling skills
Display willingness to learn and show initiative
Childminder / Teacher
Skills
Organized
Communication
Teamwork
Meeting deadlines
Critical thinking
May 2016 - June 2017
July 2017 - June 2021
I started off as a childminder teaching children from the ages of 2 to 3 years
old. I had to do potty training, provide a safe and fun environment for the
kids, do motor and sensory skills, and plan age-appropriate activities for their
age group. keeping open communication with the parents about the
development of the children and making sure the children are fed healthy
meals and are cleaned throughout the day. I then worked with children from
the ages 0 to 1 years old, which involved changing diapers regularly, making
sure the children were bottle-fed and introducing solids to their diets, and
planning age-appropriate sensory activities. I would also make sure to
communicate any progress that the children are making and any changes
that may occur. I then was in the 4- to 5-year-old class, where I had to help
little kids learn and grow in a fun, safe, and loving environment. I would read
stories, sing songs, play games, and do lots of hands-on activities like
painting, building, and exploring. I would also teach important things like
letters, numbers, shapes, and how to be kind to others. They help kids learn
how to share, take turns, and work together. The teacher also helps kids feel
confident, encourages their curiosity confidence in each child.
References
Customer and Sales Representative
Medi Response Holdings
June 2022 - June 2023
Rashid Sultan - Lafarge Industries
Team Manager-
Dean Maletsky - Topshop Topman
Regional Manager-
Jade Morris - Gummi Gardens
Owner-
Eden Lara Folgado - Medi Response
Holdings
Team Manager-
Sheneen Ellis - Metabolic Living USA
Head Of Customer Support
, Retention And Compliance-
Joey Ort - Hyatus Stays USA
Head of Hyatus Stays and Support--
Certificates
Customer Service Fundamentals
Workforce Academy
Sales Training for High Performing
Teams
Specialization: Hubspot Academy
Communication on Teams Deeper
Signals
Developing Positive Communication:
Hyatus Stays
Awards
Team Leadership Award : Hyatus Stays
Innovation in Problem Solving Award
Crisis Management Award
Administration and filing, Selling of panic devices to schools
and emergency events, Debt collection, Pastel, Creating and
sending quotes and invoices on Sage ,Marking and submitting
first-aid test papers, Traveling and doing first aid courses for
Gift of the Givers, Answering and making phone calls to
clients ensuring sales, Creating spreadsheets, Plotting dates
on Google Calendar for any training or meetings that are
going to take place, Directing incoming calls to the allocated
departments, Handling customer complaints, Delivering
information about a company’s offerings and products,
Providing proactive customer outreach, Directing leads to the
correct department
Customer and Sales Representative
Metabolic Living - Remote USA
July 2023 - December 2023
Handling over 200 international calls daily both inbound and
outbound, Deliver a world class customer experience making
sure the customer feels heard and valued, Meet acceptable
levels of attendance, schedule adherence and available time,
Ensure the customer service team meets service level targets
with sales and target KPIs, Leverage tools and resources to
drive first call resolution on each interaction in all channels,
Create a personalized experience for customers, including
Self-service options, Provide Privacy and Protection for
Customer Data, Making sure products are successfully being
shipped internationally and providing tracking details, Using
Salesforce to create profiles and locate charges for products
Dealing with customers complaints and de escalating the
situation and coming up with a solution
Shift Manager
Hyatus Stays - Remote USA
March 2024 - January 2025
Manage and support team members, ensuring adherence to
company policies and performance expectations. Ceate and
manage work schedules to ensure adequate coverage for all
shifts. Oboard new staff members and provide ongoing
training to enhance team skills and productivity. Address
customer inquiries, complaints, and issues promptly to ensure
satisfaction. Monitor and control levels, order supplies as
needed, and conduct regular inventory checks. Ensure that
the workplace safety procedures are followed and report any
hazards or incidents at the buildings. Ensure that products
and services meet company standards, addressing quality
issues as they arise. Track employee performance and
productivity, providing feedback and conducting evaluations.
Resolve operational issues and conflicts that arise during the
shifts. Assist guests with making reservations through
booking platforms such as Airbnb, Vrbo, Expedia, and Vrbo.
Handling cancellations and refunds as needed. Manage
modifications to guest stays as required. Ensure all tasks,
such as cleanings and deliveries of packages and parcels, are
completed in a timely manner.
