Porto, Porto, Portugal
EDUCATION
. Branding: Marketing, Communication and Management - ESPM (2018)
. Strategic People Management, Organizational Leadership - FIA Business School (2013)
. Bachelor of Business Administration - Faculdades Oswaldo Cruz (2007)
LANGUAGES
. Portuguese (C2) / English (B2+/C1) / Spanish (B2+)
. English Path - Pré-Advanced | London (July 2023 - August 2023)
. ILAC International College - Pré-Advanced, Intensive General English | Canada (2018 - 2018)
SUMMARY
23 years of professional experience with a strong background in the technology industry and international exposure across Latin
America (Brazil, Argentina) and Europe (Portugal, Spain, and the UK).
Extensive expertise in operational management, particularly in IT outsourcing / staff augmentation and nearshore models. Known for
aligning pricing, utilization, and capacity to hit margin targets, P&L support, streamlining ATS/HRIS and reducing time-to-fill and rampup.
Experienced in full life-cycle recruiting for Telecommunications and Technology roles, including Data, Software Development, Project
Management, DevOps, Networking Engineering, and Customer Support. Skilled in Boolean Search, LinkedIn Recruiter, interviewing,
employer branding, and onboarding. Proficient in building KPIs to track efficiency and mapping processes using the 5W2H
methodology.
Strong knowledge in performance management, evaluations, talent mapping, and individual development plans, as well as
organizational development through engagement surveys and business growth action plans.
Background in HRIS implementation, data analysis, ETL processes, and identity and access and management (IAM) standardization.
Skilled in Atract Tracking System (ATS) automation (Kenoby) using AI and data science to optimize hiring processes, and in setting
up SaaS (Factorial) in compliance with Brazilian and Portuguese labor laws.
Holds tech certifications in Management 3.0, Kanban, Scrum/Agile, and behavioral assessments such as Quantum and DiSC.
EXPERIENCE
Jan/2020 – Onwards
TALENTS MAPPER
. Founder / Entrepreneur / Freelancer
•
Positioned the Talents Mapper business in the Brazilian, Portuguese, and UK markets, defining the company's core, work
methodology, competencies, sales strategy, pricing, and deliverables. Managed billing, financial forecasts, and profit.
•
Led the HR SaaS system implementation (Factorial), responsible for configuring the hierarchical organizational structure in the
system, conducting the ETL process, extracting, transforming, cleaning, and standardizing data, deploying bulk updates related
to labor contracts in each country, workforce, compensation structure, employee positions, even defining and managing the
access levels/groups.
•
Assisted clients from remote-first or hybrid work model in implementing HR processes, supporting them in creating department
policies and practices related to hiring, onboarding, offboarding, performance management, and compensation processes.
Defined HR governance and procedures.
•
Conducted the full recruitment and selection lifecycle, related to the tech and non-tech profiles, and guided candidates through
the onboarding process with the client.
THAÍS BERGAMO ______________________________________________________________________________________________________________________Page 2 of 2
Aug/2020 – Sep/2023
CLOSER CONSULTING
. Senior Sales Manager (05/22 – 09/23)
. IT Recruiter Lead (08/20 – 04/22)
•
Report to the Sales Director.
•
Act in a 360º capacity as Sales Hunter and Farmer, responsible for developing new business and logos for the company,
negotiating cross-selling and up-selling, and ensuring delivery in terms of technology outsourcing.
•
Manage 3 direct reports (Business Manager and Talent Acquisition), sharing knowledge with them regarding the IT business and
company procedures, defining their individual career plans, and assisting them in achieving individual and corporate goals.
•
Support the Business Manager member of my team in planning the market and clients to be approached, with a focus on Portugal
and London markets. Define sales and pricing strategies and service deliverables. Also, influence my Talent Acquisition team´s
members in organizing and prioritizing their recruitment backlog in accordance with priorities and goals, engaging the people
within our operation.
•
Maintain engagement within the IT operation, consisting of 30 consultants with different expertise (data, software development,
infrastructure, project management) who work with Closer's clients in an outsourcing/nearshore model.
Jan/2019 – Dec/19
•
STEFANINI BRAZIL
. HR Project Manager (07/19 – 12/19)
Responsible for mapping the candidate experience into the company's ATS (Applicant Tracking System) / CRM to identify
processes and opportunities to reduce and automate recruitment steps. Additionally, enhancing the accuracy of the candidates
sought through artificial intelligence and data science, and improving operational efficiency while managing capacity more
effectively.
. IT Project Manager (01/19 – 06/19)
•
Directly overseeing 8 technical professionals involved in an IT project that entails the development of the Salesforce CRM "AS
IS" in our proprietary system. Assisting the business owner in defining tasks and priorities, unblock /resolving issues, and reporting
project status to the final client. NPS: 9.0.
Sep/17 – Jan/19
ACCORINVEST
. Internal Communication, Talent and Culture Coordinator LATAM
Sep/2014 – Sep/17
STEFANINI BRAZIL
. Human Resources Project Coordinator (06/15 – 09/17)
. Senior Human Resource Analyst (09/14 – 05/15)
OTHER EXPERIENCES
Fibra Experts -) | LBZ Advocacia -) | LAN Airlines -) | Drogaria Onofre (2008) | Low Cost -)
| Right Management (2006) | Aché Laboratórios -) | Ticket Serviços S.A. -)
