Thais Bergamo

23 years of professional experience with a strong background in the technology industry and international exposure across Latin America (Brazil, Argentina) and Europe (Portugal, Spain, and the UK).

Extensive expertise in operational management, particularly in IT outsourcing / staff augmentation and nearshore models. Known for aligning pricing, utilization, and capacity to hit margin targets, P&L support, streamlining ATS/HRIS and reducing time-to-fill and ramp-up.

Experienced in full life-cycle recruiting for Telecommunications and Technology roles, including Data, Software Development, Project Management, DevOps, Networking Engineering, and Customer Support. Skilled in Boolean Search, LinkedIn Recruiter, interviewing, employer branding, and onboarding. Proficient in building KPIs to track efficiency and mapping processes using the 5W2H methodology.

Strong knowledge in performance management, evaluations, talent mapping, and individual development plans, as well as organizational development through engagement surveys and business growth action plans.

Background in HRIS implementation, data analysis, ETL processes, and identity and access and management (IAM) standardization. Skilled in Atract Tracking System (ATS) automation (Kenoby) using AI and data science to optimize hiring processes, and in setting up SaaS (Factorial) in compliance with Brazilian and Portuguese labor laws.

Holds tech certifications in Management 3.0, Kanban, Scrum/Agile, and behavioral assessments such as Quantum and DiSC.