Thabisile Mabaso

THABISILE BUSISIWE MABASO Customer service specialist --3124 Gubana str Dobsonville SUMMARY I am a highly experienced, task-driven professional with over 10 years in customer service. I hold a Higher Certificate in Human Resources Management from Midrand Graduate Institute and plan to further my studies in HR through Unisa. My career began as a debt collector at VVMAttorneys for 3 years, followed by roles at Webhelp (customer service representative for Vodafone UK) and Multichoice (customer service representative for 3 years). I then joined A&G Australia, where I advanced to Senior Consultant over a 6-year period, achieving top performance recognitions such as Best NPS in 2023 and being part of the top team in 2018 and 2019. Throughout my career, you've prioritized customer satisfaction, adapting to various communication styles while maintaining a professional and empathetic approach. EDUCATION Midrand Graduate Institute Higher certificate in Human Resources Management- Brandcliff House Matric certificate- SKILLS • Excellent and clear communication skills verbal and written • Solutions driven • Professional and good telephone etiquette • Attentive and empathetic • Creativity and resourcefulness REFERENCES Telesure investment holdings Team leader Handsome Ngubane-r-- The Redeemed Ministries Snr Rev Khanye- SOCIALS www.linkedin.com/in/thabi sile-mabaso-74a2aa303 PROFESSIONAL EXPERIENCE Telesure investment holdings Customer service consultant - • Handling Customer Inquiries: Answer questions about insurance policies, coverage, claims process, billing, and other services via phone, email, or chat. • Policy Support: Assist customers in understanding and managing their insurance policies, including updating personal information, processing renewals, or canceling policies. • Problem Resolution: Address complaints, resolve issues quickly, and ensure customer satisfaction by offering solutions or escalating when necessary. • Documentation: Accurately record all customer interactions, update databases, and maintain detailed records for compliance and follow-up. Multichoice- Customer service representative Customer Support: Handle incoming calls, emails, and live chats from DStv customers regarding account issues, subscription packages, decoder problems, and technical support. Account Management: Assist customers with subscription renewals, upgrades/downgrades of packages, payment processing, and balance inquiries. Technical Troubleshooting: Help customers resolve issues related to signal loss, decoder setup, software updates, and smartcard errors Webhelp SA- Customer service advisor Customer Support: Answer inbound calls, emails, or chats to assist customers with mobile service issues, account inquiries, and product information. Service Requests: Process requests such as data bundle purchases, airtime recharges, roaming activations, or call barring/unbarring. Billing and Payments: Explain charges, assist with payment issues, handle bill disputes, and provide information on payment options or past due accounts. Technical Support: Troubleshoot mobile network issues (e.g., no signal, dropped calls, data connectivity), device configurations, and SIM-related problems. Vvm Attorneys Debt collector - .Contacting Debtors: Make outbound calls or respond to inbound calls to reach individuals with overdue accounts or unpaid debts. Account Review: Access and review customer account details to verify outstanding balances and payment history.Negotiating Payments: Discuss repayment options with debtors, negotiate payment plans, settlements, or lump-sum payments in line with company policies Maintaining Records: Update and maintain accurate records of all calls, agreements, disputes, and payment arrangements in the system. Skip Tracing: Locate customers who are difficult to contact using databases, public records, or other investigative tools (if applicable).