Tetsoma Emmanuel Imoriafe

TETSOMA EMMANUEL-IMORIAFE - | ✉-| linkedin.com/in/tetsoma-emmanuel-imoriafe-48838a99 Professional Summary Customer Service Representative with experience delivering excellent support across phone, email, and digital channels. Skilled in handling inquiries, complaints, and requests with professionalism while ensuring accurate documentation and adherence to service guidelines. Adept at multitasking in fast-paced environments, collaborating with supervisors to maintain service quality, and consistently achieving customer satisfaction. Reliable, punctual, and committed to providing outstanding client experiences. Core Skills • Customer Service (Phone, Email, Chat) • Call Center & Helpdesk Operations • Complaint Handling & Conflict Resolution • CRM Tools & Ticketing Systems • Accurate Documentation & Reporting • Problem-Solving & Communication • Microsoft Office Suite (Word, Excel, PowerPoint) • Google Workspace (Docs, Sheets, Drive, Gmail) • Multitasking & Time Management • Team Collaboration & Reliability Experience Customer Support & Administrative Assistant | TGalleria Ltd Lagos, Nigeria | 2022 – Present • Provide excellent customer service via phone, email, and in-person channels. • Handle inquiries, complaints, and service requests with empathy and professionalism. • Accurately document customer interactions, updating CRM and records per guidelines. • Collaborate with supervisors to improve service quality and reporting accuracy. • Support management with scheduling, correspondence, and vendor communications. Volunteer Administrative Support | Church Digital Media 2024 – Present • Respond to online community inquiries and provide timely assistance. • Support leadership in scheduling, record-keeping, and event coordination. • Manage digital engagement to maintain strong community communication. Entrepreneur / Small Business Owner | Self-Employed Nigeria | 2012 – 2021 • Delivered personalized customer service and managed end-to-end client interactions. • Handled complaints, inquiries, and orders across multiple communication channels. • Promoted services through social media, improving customer engagement and satisfaction. • Oversaw inventory, vendor management, and daily business operations. Education • HND, Mass Communication — OSISATECH, Enugu | 2008 – 2009 • OND, Mass Communication — Universal College of Technology, Ile-Ife | 2005 – 2007 Certifications • Diploma in Microsoft Office Suite — Powersoft Computers (2010) • Digital Witch IT Support Community (2025)