Tetsoma Emmanuel Imoriafe

I bring a strong background in customer service and administrative support, with proven ability to deliver excellent client experiences across multiple industries and platforms. Over the years, I have developed expertise in customer engagement, problem-solving, CRM tools, and digital communication, consistently ensuring satisfaction and efficiency in service delivery.

In my current role as a Customer Support & Administrative Assistant at TGalleria Ltd (2022 – Present), I handle diverse customer interactions via phone, email, and in-person, addressing inquiries, complaints, and service requests with empathy and professionalism. I accurately document interactions in CRM systems, ensuring compliance with service standards, and collaborate with supervisors to improve reporting and service quality. Additionally, I support administrative functions including scheduling, correspondence, and vendor communications, showcasing versatility and reliability.

Alongside my professional role, I serve as a Volunteer Administrative Support at Church Digital Media (2024 – Present). Here, I respond to community inquiries, assist leadership with scheduling and record-keeping, and help manage digital engagement to foster stronger community communication. This role has further enhanced my ability to work in collaborative environments and manage tasks with precision.

Earlier, as an Entrepreneur and Small Business Owner (2012 – 2021), I managed end-to-end customer interactions for my business, handling complaints, inquiries, and orders across multiple channels. I successfully promoted services through social media, boosting customer engagement and satisfaction, while also overseeing inventory, vendor management, and day-to-day operations. This entrepreneurial journey strengthened my multitasking, organizational, and business management skills.

I hold a Higher National Diploma (HND) and Ordinary National Diploma (OND) in Mass Communication, along with certifications in Microsoft Office Suite and Digital IT Support. My technical skills include proficiency in Microsoft Office, Google Workspace, and CRM/ticketing systems.

Overall, my experience reflects a professional who is customer-focused, detail-oriented, and adaptable. I excel in handling high-pressure environments, building strong client relationships, and supporting both service delivery and administrative functions. With a blend of corporate, volunteer, and entrepreneurial experience, I bring a unique perspective and a commitment to excellence that adds value to any team or organization I join.