Tet Madrid

EDUCATION University of the Philippines — Diliman Campus Bachelor of Science in Civil Engineering |- PROFESSIONAL EXPERIENCE SDA Project Manager - Australia April 2022 - January 2023 (Full time home-based position) Serves as the SDA project manager Assists NDIS clients who wants to become SDA providers from the finance application to the actual build of the home to the enrolment of the property as well as tenancy Created the LMS for the team that teaches the team about SDA and its procedures Liaised with external partners MARITES MADRID ADMINISTRATIVE SUPPORT BACK OFFICE ADMIN PROJECT COORDINATOR SDA PROJECT MANAGER REAL ESTATE SETTLEMENTS BUSINESS MANAGER CUSTOMER SUPPORT As someone who has been immersed in customer service and their search for effective solutions, I'm committed to high-quality service that ensures a positive experience. Offshore Manager - Australia April 2022 - Present (Consultant position on flexible hours) Helps with the hiring of the offshore staff Creates process flow where the offshore staff are integrated into the current process Suggests process improvement within the operation Set up of the phone system to be used by the offshore staff Monitors the performance of the offshore team Meets with the management on a weekly basis to check process compliance Procore Admin - Mighty Buildings, US June 2021 - June 2022 (Full time home-based position) Served as a Procore Admin for the entire team Created the projects in Procore and made sure that the schedule was synced and the budget was updated Managed the financial side of Procore Generated weekly reports for the team Helped with the creation of the Standard Operating Procedures Performed ad hoc tasks as required Project Coordinator - Apogee Construction, US May 2020 - January 2022 (Full time home-based position) Served as a VA for the entire team who manages all back office admin work Provided assistance to all customers and other stakeholders through phone, text, and email Assisted with all construction-related tasks, as needed Spearheaded the change management from paperwork to more automated process (Procore) Settlements Team Leader - Freedom Property, Australia September 2020 - June 2021 (Full time home-based position) Served as a settlements coordinator for all members who are buying their homes through the partner developers Liaised with brokers and buyers' solicitor to ensure that settlement will happen as planned Coordinated any extensions needed Informed the company when settlements occur Maintained relationships with vendors and developers Design Lead - CustomMade, US August 2019 - September 2020 (Part time home-based position) Served as the dedicated Design Lead for the buyers Assisted the clients in finalizing their jewelry designs Sent the 3D renders of the jewelry to the clients Communicated with the internal 3D designers so that they can create the design that the customer had in mind Admin Support - Blueprint Australia November 2018 - August 2022 (Flexible home-based position) Served as the contact person for all students Processed course extensions and provided the student's log-ins to specific courses within their enrolled courses Sent students' progress updates to the coordinators Created materials for internal training Managed online courses and phone support sessions WORK AT HOME CAPABILITIES 1 Windows 10 laptop (Intel Core i5; 2TB HDD; 12GB RAM) USB headset 100MBPS PLDT Fibr Portable backup prepaid WIFI device Generator for power interruptions ONE ROOM DEDICATED FOR HOME OFFICE CONTACT DETAILS Mobile/Viber/Whatsapp: - Home Office: - Email:-Skype: tet.madrid Zoom:-Address: Balanga City, Bataan Customer Support - ClickClick Internet Venture, US April 2018 - Present (As-needed home-based position) Provides customer support via email and chat twice a day Exports the orders from BigCommerce Sends the completed reports to the customers Virtual Assistant - Waldemar Jewellers, Australia December 2017 - August 2019 - (Part time to Full time homebased position) Managed email and phone communications as well as the office calendar Helped create email templates using BEE Sent invoices using Xero and reconciled bank statements Maintained Pipedrive CRM Assisted with the website creation by checking content, updating the products, and applying the correct tags Business Manager - Jenny Bailey/Parent Central, Australia May 2015 - March 2018 (Full time home-based position) Managed calendar events, speaking engagements, workshops, networking events, and social media Managed emails, phone calls and CRM Worked on basic graphic design projects Did basic bookkeeping tasks via Xero and processed credit card payments via eWay Created Infusionsoft campaigns Managed the sales of books on the ecommerce site Administrative Assistant - Airlie Auto, Australia March 2016 - May 2018 (Part time home-based position) Worked primarily on account payables by entering those into their CRM that links automatically to their Xero account Did basic graphic design for posters/brochures Worked on process documentation using Word and PowerPoint SKILLS AND APPLICATIONS Customer Support (Phone, Email, and Chat) Virtual Assistant Skills Real Estate Settlements Project Coordination Business Management Quality Management Data Entry Data Exporting Basic Bookkeeping Basic Graphic Designing Transcription Microsoft Office Suite Office 365 Google Drive and Apps Dropbox Adobe Acrobat Adobe reDirect Pro PDF Filler JotForm Wordpress MailChimp Infusionsoft Hubspot Procore WorkFlowMax Affinity Live (very little) Agile CRM Pipedrive SimPro Axcelerate (LMS) Asana Todoist Trello Slack Skype Aircall Google Voice Grasshopper Teamworkdesk Tidio Chat Olark Chat Vend BigCommerce Etsy Xero Bookkeeping eWay Quickbooks Adobe Photoshop Canva Reckondocs ABR ASIC ATO Marketing Assistant - Little RUN Australia July 2013 - January 2015 (Part time home-based position) Full time home-based position Audited the published ads of all properties for sale and for rent against the pre-determined requirements of the company Sent weekly reports with the updates Virtual Assistant - MEDIQ Financial Services, Australia May 2013 - December 2013 (Part time home-based position) Created companies and trust entities via the Australian government sites (ACN, TFN, ABN, etc) Added clients and trusts to Xero and activated their bank feeds Communicated with clients' insurers and superfund managers Student Support - Origin HR/Talent2, Australia February 2011 - May 2013 (Full time home-based position) Full time home-based position Provided support to eligible Australian professionals to receive Certificate IV in Business Administration and Certificate IV in Financial Services Received and made phone calls to assigned students Sent monthly progress reports to respective office managers Was part of the marking team that graded the additional work required by the certifications Online English Tutor, Social Media Manager and Transcriptionist for various clients September 2009 - February 2011 As needed home-based position Taught Japanese students to converse in English via Skype calls Posted pre-made company updates on Facebook Transcribed general audio recordings Technical Customer Care Representative - Convergys Philippines December 2005 - September 2009 (Full time office-based) Worked for the account of AT&T DSL Provided technical support to customers with their concerns about internet connectivity, email sending/receiving, homenetworking set-up, peripheral order updates, and other technical issues within our scope of support Scheduled technical dispatches