Teri Basilio

TERI BASILIO Lucena City, Quezon, Philippines 4301 | - |- EDUCATION Pamantasan ng Lungsod ng San Pablo, Laguna Philippines July 2025 Bachelor of Science, Computer Engineering Related Coursework: Microprocessors • Data Structures • Computer Networks • Software Engineering • Embedded Systems • Operating Systems • Electronics GPA: 1.50 EXPERIENCE January 2020 - March 2022 Quadspec English Learning center ESL Tutor/ Online English Teacher Designed personalized lesson plans to boost engagement and language learning Applied creative teaching methods to improve English comprehension and retention Led speaking sessions and assessments to build confidence and track progress Smarter Contracting Solutions August 2023 - July 2024 Appointment Scheduler Scheduled client appointments and optimized team calendars for efficiency Engaged prospects, identified needs, and supported product interest Maintained client data and tracked interactions using CRM tools Big Outsource - Carrot TOP April 2025 - July 2025 Customer Service Representative Manages Estimated Ship Dates (ESD) and adjusts order timelines for accuracy Handles customer emails about order updates, shipping delays, backorders, and payment concerns Resolves backorder issues by offering alternatives or providing availability updates CERTIFICATIONS TEFL Certification Holder – English Language Instruction, 2020 Computer System Servicing NC II – The Big Five, 2025 Electronic Product Assembly NC II – The Big Five, 2025 Thesis International Recognition, 2025 – BrailleRAP Organization Best Thesis Award, 2025 – Gawad Dalubhasa Academic Distinction Awardee, 2025 – Gawad Dalubhasan SKILLS Customer service Active listening Critical thinking Data entry Computer Literate Technical Skills