Tereshia Auma

TERESHIA AUMA odera CUSTOMER SUPPORT & VIRTUAL ASSISTANT PROFILE Dedicated and detail-oriented Virtual Assistant and Customer Support Specialist with over 4 years of experience providing comprehensive administrative and client support services remotely. Proficient in managing customer inquiries, scheduling, data entry, and utilizing various digital tools to enhance operational efficiency. Known for exceptional communication skills, problem-solving abilities, and a commitment to delivering high-quality service. CONTACT -- EDUCATION (2023) Foundations Of Digital Marketing and E-commerce EXPERIENCE Customer Support (Hybrid) Ok Pesa | Sep 2024 - Present Multichannel Support: Assist international clients via phone, email, and chat by resolving inquiries and addressing concerns promptly and professionally. Flexible Work Environment: Operate effectively both remotely and in-office. Issue Resolution: Address and resolve customer Kenya Institute Of Management -) Diploma In Project Management inquiries promptly Operations & Customer Support (Hybrid) Whitepath Company Ltd | Jan 2021 - August 2024 Customer Assistance: Provide support to international customers across various channels (phone, email, chat) to resolve inquiries and issues. Operational Coordination: Manage and optimize daily support processes to ensure efficient service delivery. Cross-Functional Collaboration: Work with different departments to align customer feedback with business improvements tereshia auma odera CUSTOMER SUPPORT & VIRTUAL ASSISTANT Office Administrator SKILLS Market Analysis Market Strategy Online Marketing Tools Budgeting Planning Customer Relationship Management (CRM) Social Media Management Data Entry and Management Team 2 Architects | August 2017 - Dec 2019 Manage Office Operations: Oversee daily administrative tasks, ensuring smooth office functionality. Coordinate Communications: Handle incoming and outgoing correspondence, including phone calls and emails. Maintain Records and Supplies: Organize and update office files and manage inventory of office supplies. Tech Savvy TOOLS Sales & Marketing Safaricom | May 2016 - Dec 2016 Canva Product Promotion: Market and sell Safaricom's Trello products and services to potential customers. Calendly Customer Engagement: Build and maintain Asana relationships to ensure customer satisfaction and Google Analysis loyalty. Google Workspace Market Research: Gather and analyze market data Buffer to identify trends and customer needs. Other Projects Forever Living Products ( Part time) | 3 years Product Sales: Promote and sell Forever Living products directly to customers. Team Building: Recruit and mentor new distributors to expand your sales network. Training and Compliance: Stay informed about products and adhere to company policies.