TERESA KAY DE LA CRUZ
Address: #512 Tagaytay Street Bo.San Jose Caloocan City
Mobile No.: -
Email Add.:-
PERSONAL INFORMATION
Age: 29 years old
Birth Date: December 4, 1992
Birth Place: Manila
Civil Status: Single
EDUCATIONAL BACKGROUND
Tertiary INFORMATICS INTERNATIONAL COLLEGE – DILIMAN
29 Archipelago Building North Avenue, Quezon City, Philippines
College Graduate: B.S. Information Technology -)
PROFESSIONAL BACKGROUND
• OPENMED INC – Homebased
Team Leader – Inbound Sales Telemarketing
July 2020 – October 2022
Duplex Unit, B2 Gemini Apt. Purok 5, Upper Bolho
San Jose, Cebu City
• VXI GLOBAL SOLUTIONS (PHILIPPINES)
Team Leader - Sales and Customer Service
January 2016 – September- EDSA Avenue, Panorama Techno Center, Quezon City
• VXI GLOBAL SOLUTIONS (PHILIPPINES)
Sales / Customer Service Representative
November 2014 – January- EDSA Avenue, Panorama Techno Center, Quezon City
• CONVERGYS PHILIPPINES SERVICES CORPORATION
Customer Service / Technical Support Representative Level II
April 2013 – November 2014
7th and 12th Floors, Vertex One Building, SLZ Tourism and Business Sta Cruz Manila City
• RMH TELESERVICES ASIA PACIFIC, INC.
Technical Support Representative / Customer Service Support
August 2011 – January 2013
6th Flr. Eugenio Lopez Jr. Communications Center Mother Ignacia St. Quezon City
RELEVANT SKILLS AND TRAININGS
Performance Management
Results Driven and Process Oriented
Strong Analytical and Organizational Skills.
Flexibility and Adaptability
Conflict management and issue resolution.
Team Development and Culture Building
TECHNICAL SKILLS:
Knowledge with CRM tools: Salesforce, Freshdesk.
Advance System Troubleshooting
Proficient in MS Team and Google Apps.
Graphic Illustration/Graphic Design (Adobe Suites Photoshop, Illustrator, Filming, Photography, Typography).
LEADERSHIP TRAINING:
JD Power Certified Customer Service Program
AT&T Leadership Academy Certified.
The 7 Habits of Highly Effective People Signature Program
