Teresa Kay De La Cruz

10 Years of Customer service and Sales Support experience with US-based consumers. I am well experienced with doing inbound and outbound calls and answering inquiries via email and chat platforms. My usual tasks are have is handling irate customers and managing customer experience by attending to escalation calls, chats, and emails, conducting Team Meetings, Client updates, and business reviews. Handling multiple administrative and Reporting Tasks. Team Management and Client Relations Using Google Workspace MS Team and Other CRM tools like Salesforce and Freshdesk Persuasive Speaking Skills like inbound and outbound cold calling for telemarketing and sales.