EMPLOYMENT HISTORY
Amazon Senior Customer Service Officer
Honest Commerce, Ltd. (2019 - 2021)
TEOFILO
BRADY III
CERTIFIED
VIRTUAL
ASSISTANT
PERSONAL PROFILE
Experienced and reliable customer service
officer with extensive experience providing
assistance for E-commerce clients. Strong
dedication to helping customers resolve issues
and cultivating a positive image of the
company. Excels in both team environments
and alone. Proven ability to listen attentively,
solve problems quickly and efficiently, and
Regularly check seller accounts and email accounts across
multiple platforms
Respond to product questions and compile question log
Respond to reviews on Amazon product and seller pages
and compile review log
Assist customers in troubleshooting when issues arise.
Log faults with products on fault log Manage reviews
Undertake keyword research for product listings Other
admin duties as and when required
(e.g. data entry, research, writing)Work closely with our
marketing team to ensure
information is shared on current marketing campaigns
relevant to customer services.
Routinely collecting data and analysing customer
satisfaction.
Routinely reviewing and working to refine our customer
service policies, and creating new
processes when necessary.
Prepare products and/or service reports by collecting and
analysing customer information.
Oversee order fulfilment and correctly escalate any issues.
E-Commerce Customer Service Specialist-
Order Management
Returns and Refund processing
Email and Chat Management
Provided virtual customer service support for Ecommerce companies such as Thumbtack, Phonebibi, &
Balsam Brands
create high-quality professional relationships
with callers. Fully committed to following
company procedures and winning loyal
EDUCATIONAL HISTORY
customers.
DICT - Digital Jobs PH
SKILLS & ABILITIES
Amazon Seller Central Support
Customer Service Support
Order and Inventory Management
Project Management
Certificate in General Virtual Assistant, 2022
Web Research, Data Entry, Transcription, Email Handling &
Calendar Management, CRM
Content Creation
Video Editing
Marketing Digitally, Email, & ChatBot
Time Management and Organizational Skills
Communication and Presentation Skills
Informatics Computer Institute
Diploma in Computer Studies, 1998, 2000
CONTACT INFORMATION
Cell: +63 -
Email:-
Programming
SQL
System Analysis
Office Applications
LinkedIn: https://www.linkedin.com/in/teofilobrady-iii/
Kapitolyo, Pasig City, Metro Manila, Philippines
1603
INTERESTS AND HOBBIES
I am interested in data - the research, collection, investigation,
and interpretation. And I am currently enrolled in an online
course so I can pursue a career in the future.
