Teofilo Brady Iii

An advocate of excellent customer service and a firm believer of delightful customer service experience. I am recognized by my peers, coworkers and superiors for my excellent work ethics both in office and virtual settings.

I am an excellent communicator in the English language. My discipline and attention to details has made me an effective communicator in written and verbal English. Coupled with precise understanding in the various processes, I approach every task with confidence and a clear advantage on how to engage and communicate even with difficult customer issues.

I have been trained and experienced in various tools and platforms for e-commerce which include Amazon Seller Central, Shopify, various 3PL sites, Zoom, Google applications, and a couple of CRMs. I am organized and praised for my detailed reports and accomplishments which eventually leads to being entrusted with other tasks in an effort to duplicate my developed systems. I am also proud to be a continuous learner and currently in love with programming, SQL, and data analysis.

Since 2013, I have been helping small family businesses online grow by providing effective and efficient resolution for customers in their frontlines. Eventually, winning customer loyalty by methodically attending to their needs through conversion.