Temitope Oyarinu

TEMITOPE OYARINU Virtual Assistant • Customer Success • CRM & Operations • HR Support PROFESSIONAL SUMM ARY Results-driven and detail-oriented professional with a strong foundation in virtual assistance, customer success, CRM operations, and HR support. Trained in 19+ in-demand remote work skills including appointment setting, lead generation, email marketing, telemarketing, and workflow automation. Experienced managing 500+ customer records and resolving support inquiries using HubSpot, Freshdesk, and Google Drive. Currently building hands-on HR experience at Bridge Point Consulting, supporting people operations and employee-facing processes. Adept at communication, organisation, and building efficient systems that drive satisfaction and results. WORK EXPERIENCE Human Resources Intern | Bridge Point Consulting March 2026 – Present Lagos, Nigeria ▸ ▸ ▸ ▸ Support HR operations including onboarding coordination, employee record management, and scheduling. Administer HR documentation, leave tracking, and internal communications across departments. Collaborate with senior HR staff to improve departmental workflows and process documentation. Provide hands-on support for talent acquisition, employee engagement, and HR systems management. Customer Support & CRM Specialist | Self-Initiated Practice Projects January 2022 – Present Remote ▸ Managed 500+ customer contacts and company records across CRM platforms, ensuring data integrity and accuracy. ▸ Tracked 20+ deal pipelines and monitored progression across multiple sales stages in HubSpot. ▸ Resolved 100+ support tickets in Freshdesk, prioritizing urgent issues and documenting resolutions systematically. ▸ Designed follow-up schedules that improved simulated engagement efficiency by 30%. ▸ Built customer segments and contact lists to enable organized reporting and targeted outreach. ▸ Produced internal documentation via Google Drive and Loom video walkthroughs to simulate real team environments. ▸ Achieved a 25% improvement in task completion during HubSpot workflow simulations. ▸ Reduced average ticket response time by 20% through structured triage and prioritization. CORE SKILLS Remote VA & Support Virtual Assistance • Appointment Setting • Cold Calling / Warm Calls • Email Management • Lead Generation Customer Success Customer Support & Success • Ticket Management • Escalation Handling • SLA Adherence • CRM Management Sales & Marketing Telemarketing • Technical Sales • Email Marketing • Account Management • Pipeline Tracking HR & Admin HR Support • Onboarding Coordination • Leave Management • Process Documentation • Calendar Scheduling Tools & Tech HubSpot • Freshdesk • Bitrix24 • Zapier • Google Drive • Loom • Microsoft Excel • Trello Platforms Upwork • 20four7VA • Telehealth & Credentialing • Airbnb & Itinerary Management CERTIFICATION In-Demand IT Skills Training Digital Witch Support Community | Certificate ID: DWSC21547 Skills: Virtual Assistance • Customer Service • Technical Support • Technical Sales • Telemarketing • Email Marketing • Lead Generation • Email Management • Account Management • Workflow Automation • Calendar Management • Cold Calling/Warm Calls • Project Management Tools • Telehealth & Credentialing • Airbnb & Itinerary Management • CRM • Upwork & Remote Platforms • Appointment Setting & Scheduling • Continuous Improvement Issued: April 28, 2026 EDUCATION Higher National Diploma (HND) – Accounting Jan 2021 – Jan 2023 Federal Polytechnic, Ilaro National Diploma (ND) – Accounting Federal Polytechnic, Ede Jan 2018 – Dec 2019