Temitope Oyarinu

Temitope Oyarinu Customer Success | Customer Support | CRM Operations Lagos, Nigeria LinkedIn: https://www.linkedin.com/in/temitope-oyarinu Professional Summary Customer-focused professional with hands-on experience in CRM and customer support workflows using HubSpot, Freshdesk, Google Drive, and Loom. Successfully managed 500+ simulated customer records, resolved 100+ support inquiries, and tracked pipeline activities across multiple sales stages. Skilled in structured communication, follow-ups, and documenting customer interactions to enhance engagement and satisfaction. Core Skills Customer Support & Success Operations CRM Management & Data Organization Ticket & Inquiry Resolution Pipeline & Deal Tracking Customer Communication & Documentation Task & Follow-Up Management Collaboration & Problem Solving Tools: HubSpot, Freshdesk, Google Drive, Loom, Microsoft Excel Experience Customer Support & CRM Practice (Project-Based) – Remote/Simulated Projects (Jan 2022 – Present) - Managed 500+ customer contacts and company records in CRM systems. - Tracked 20+ deal pipelines and monitored progress across sales stages. - Handled 100+ support tickets, prioritizing issues and documenting resolutions. - Scheduled follow-ups, improving simulated engagement efficiency by 30%. - Created customer segments and lists for organized tracking and reporting. - Produced Google Drive records and Loom walkthroughs to simulate internal documentation. Key Achievements: - Improved simulated task completion by 25% during HubSpot workflow simulations. - Reduced average response time by 20% in Freshdesk ticket simulations. - Recognized for structured communication, attention to detail, and consistency. Education HND, Accounting – Federal Polytechnic, Ilaro (Jan 2021 – Jan 2023) ND, Accounting – Federal Polytechnic, Ede (Jan 2018 – Dec 2019)