Temitope Oyarinu
$8/hr
Customer Success Specialist | CRM & Sales Support | Technical Support | HubSpot · SQL · Power BI
- Reply rate:
- 75.0%
- Availability:
- Full-time (40 hrs/wk)
- Location:
- Ketu, Lagos, Nigeria
- Experience:
- 2 years
Freshdesk Customer Support System Setup & Ticket Management
Improving Response Time & Ticket Workflow Efficiency
Project Overview
This project demonstrates my ability to manage customer support operations using Freshdesk, focusing on
efficient ticket handling, SLA management, and automation.
Objectives
- Improve response time
- Organize customer issues effectively
- Ensure timely resolution using SLA policies
Tools Used
Freshdesk, Email Integration, Automation Rules
Work Completed
- Created and managed support tickets
- Categorized tickets (Low, Medium, High)
- Assigned tickets to agents
- Resolved customer complaints efficiently
Case Study: Delayed Delivery Complaint
Acknowledged the issue, checked order status, provided a resolution timeline, and followed up after resolution.
Results & Impact
- Faster response time
- Improved ticket organization
- Reduced resolution delays- Better customer satisfaction
Skills Demonstrated
Customer Support, Freshdesk, Ticket Management, SLA Handling, Problem Solving
Visual
Demostration
