Temitope Agbetuyi

Temitope Agbetuyi - │-│ Remote-Ready │ Lagos, Nigeria Professional Summary Customer Support Specialist with over five years of experience delivering fast, accurate, and empathetic service across fintech, telecom, and banking sectors. Skilled in resolving real-time platform, payment, and scheduling issues via voice and email. Proficient in Zendesk and internal support portals, with a strong ability to troubleshoot independently, document clearly, and collaborate cross-functionally. Known for ownership, speed, and maintaining high standards in every customer interaction. Professional Experience Business Development Administrator MTN Nigeria │ Remote / Lagos, Nigeria Oct 2023 – Present ●​ ●​ ●​ ●​ Provided internal support for scheduling and platform-related issues, ensuring timely resolution. Navigated internal portals to update records, log notes, and maintain documentation. Collaborated with cross-functional teams to resolve operational bottlenecks. Applied sound judgment to escalate only when necessary, improving internal workflows. Customer Support Expert FIBO Fintech Limited │ Remote / Lagos, Nigeria Jan 2022 – Oct 2023 ●​ Delivered real-time support via email and chat, resolving payment and account issues with a 95% first-contact resolution rate. ●​ Used Zendesk to manage tickets, update form fields, and maintain clear internal notes. ●​ Identified recurring issues and contributed to process improvements that enhanced customer experience. ●​ Worked closely with billing and account teams to ensure accurate and timely resolutions. Customer Service Representative Guaranty Trust Holding Company PLC │ Lagos, Nigeria Jul 2021 – Jan 2022 ●​ Handled voice and email support for digital banking customers, resolving access and transaction issues. ●​ Maintained detailed documentation and followed escalation protocols with precision. ●​ Demonstrated ownership and urgency in resolving sensitive customer concerns. Account Intern ZTE Limited │ Lagos, Nigeria Mar 2016 – Feb 2017 ●​ Supported internal audits and maintained accurate financial documentation. ●​ Assisted in testing and logging system updates for operational teams. Key Skills ●​ Real-Time Customer Support (Voice & Email) ●​ Zendesk & Internal Portal Navigation ●​ Payment, Shift & Platform Issue Resolution ●​ Ticket Management & Documentation ●​ Workflow Adherence & Escalation Judgment Education & Certifications ●​ ●​ ●​ ●​ ●​ B.Sc. in Statistics – Ekiti State University Virtual Assistant Certificate – ALX Diploma in Business Writing – Alison Mastering Google Docs – Alison Effective Business Writing & Presentation – Alison ●​ Cross-Functional Collaboration ●​ Process Improvement & Pattern Recognition ●​ Fast-Paced Remote Work Execution ●​ Tools: Google Workspace, Microsoft Office, Zoom