Temitope Agbetuyi

I'm a detail-oriented professional with over five years of experience in customer support and virtual assistance. I specializes in executive support, administrative operations, data management, and client-facing communication. With a background spanning fintech, telecom, and banking sectors, I consistently deliver responsive, empathetic, and high-quality service in remote-first environments.

My career began in administrative support, where I developed strong skills in calendar management, meeting coordination, and digital organization. As a Virtual Assistant, I have supported executives and cross-functional teams by streamlining workflows, handling confidential correspondence, and preparing reports that inform strategic decisions. I'm proficient in tools like Google Workspace, Microsoft Office, Trello, Zoom, and Canva, enabling me to work efficiently across time zones and platforms.

In customer support roles, I have demonstrated exceptional communication and problem-solving abilities. At FIBO Fintech, I maintained a 95% first-contact resolution rate while managing multichannel support through email and chat. I am skilled in using CRM platforms such as Zendesk and Salesforce to track inquiries, resolve issues, and document interactions with clarity. My ability to troubleshoot platform-related challenges, navigate internal systems, and escalate only when necessary reflects my sound judgment and technical acumen.

I am known for my calm demeanor, proactive mindset, and ability to build strong relationships with clients and colleagues. I thrive in remote settings, where autonomy, accountability, and clear communication are essential. Whether resolving a payment issue, organizing a virtual event, or supporting a leadership team behind the scenes, I brings professionalism and care to every task.

My work ethic is grounded in ownership, speed, and continuous improvement. I don’t just complete tasks; I anticipates needs, identifies process gaps, and contributes to better systems. With a passion for helping others succeed and a talent for making complex tasks feel effortless, I am the kind of support professional every growing business needs.