Profile
A highly organized, resourceful, and performance-driven I.T professional, skilled in
software packages and hardware installations. Providing a high level of outstanding
customer support experience. I prioritize work and I'm committed to making an
impact and achieving results in an existing organization with a professional working
environment and a team of intelligent staff that offers career growth and
development while contributing my quota to achieving the corporation’s goals.
Temidayo
Philip Bereola
Customer Service
Representative
Employment History
Technical/Customer Support Officer (Remote & On-site) - WHOGOHOST
LIMITED, Lagos Nigeria
January 2021 - December 2021
• Promptly respond to customer inquiries email, and Ticket system.
Personal Information
• Providing answers to sale inquiries to new clients, WordPress Hosting Server
troubleshooting, and providing support to old customers.
18 Okusaga Street Adeshiyan
Ilupeju, Lagos, Nigeria
• WebMail configuration
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• Promptly respond to customer complaints and requests via phone call.
berusphilip
bereolatemidayo
Beruzphilip
Professional skills
Customer Relationship
Management.
Customer Support Service
Basic computer architecture
Proficient in Computer
applications; (MS: Word,
PowerPoint, and G-Suit
workspace)
Computer networking
• cPanel administration
• Follow up on escalated tickets to other departments
• Intermediate Technical Support.
Customer Support Representative (Remote) - Orion Origin, Rue Grange
Cotonou, BENIN
May 2020 - December 2020
• Promptly respond to customer inquiries via email, and Intercom communication
platform.
• Quickly providing answers to sale inquiries from new clients and providing
support to old clients.
• Directing issues that are beyond customer support to appropriate Dev
Team/Project Manager
WP Developer/Tech. support Rep. - WildFire Business Solution NG, Lagos
Nigeria
January 2019 - February 2020
• Handling web design (WordPress) for clients.
• Tech/Customer Support personnel.
• Effectively managed approximately 15 clients’ website maintenance.
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Professional skills
Employment History
Operating systems (Windows,
Linux)
Webmaster, Social Media Manager, and Content Curator - BeVibez Media
Concept, Lagos Nigeria
Active Directory & Windows
Server Administration.
• Managing the company’s WordPress as a webmaster.
March 2017 - November 2018
• Resolving WordPress issues, plugin updates, and hosting-related issues.
• Managing the social media accounts, interacting with the users on the platform.
CERTIFICATION/TRAININ
G
• Google IT Support
Certification
2021
• Managing the content development for the blog i.e. making sure there are news
updates on the blog.
Education
• Customer Relation Management
(Side Hustle Internship Program)
2021
Google IT Professional Certificate - Coursera
• CPanel & Shared Hosting
professional certification
cPanel Professional Certification (CPP) - cPanel University
2021
• Jobberman Soft Skills Training
Certification 2021
- 2021
- 2021
cPanel & WHM Administrator Certification (CWA) - cPanel University
• Online and Remote Working
Master Certification 2020
- 2021
• Digital Marketing and Remote
Working Specialist Certification
2020
cPanel Fundamentals - cPanel University
- 2020
Shared Hosting: A Guided Explanation - cPanel University
Languages
- 2020
English
Fluent
Geological Engineering (HND) - THE FEDERAL POLYTECHNIC ADO-EKITI.
German
French
- 2018
Geology (ND) - THE POLYTECHNIC IBADAN.
- 2014
Hobbies/Interest
Researching, Computing, Meeting people, Internet surfing, Gym & Listening to
music.
References
-
Available upon request
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