TEMIDAYO OJELADE
PROFESSIONAL SUMMARY
Detail-oriented Administrative and Customer Support professional with 5+ years of progressive experience
providing executive assistance, client relations, and operational support in dynamic, fast-paced environments.
Skilled in managing schedules, coordinating communication, and streamlining administrative processes to improve
efficiency. Recognized for strong organizational skills, adaptability, and a proactive approach to problem-solving.
Currently leveraging experience in Customer Success to enhance administrative and client management capabilities.
CORE COMPETENCIES
● Administrative & Executive Support
● Calendar & Email Management
● Document Preparation & Data Entry
● Virtual Assistance & Remote Productivity Tools
● Customer Service & Relationship Management
● CRM Tools (HubSpot, Salesforce, Zendesk, Zoho)
● Meeting Coordination & Travel Arrangements
● Team Collaboration & Communication
PROFESSIONAL EXPERIENCE
Customer Success Manager
Wing Assistant (Remote, U.S.)
January 2022 – February 2025
● Served as the main liaison between clients and internal teams, ensuring a smooth onboarding and
implementation experience.
● Monitored customer health and proactively resolved issues to improve retention and satisfaction.
● Developed strategies to increase product adoption and maximize customer value.
● Analyzed feedback and usage data to recommend service improvements and drive client success.
● Created and delivered training materials to empower clients and promote self-service.
Client Support & Administrative Coordinator
Club Wealth (Remote, U.S.)
November 2020 – December 2021
● Provided administrative support including scheduling, email correspondence, and document preparation.
● Managed inbound and outbound communications to resolve client inquiries and maintain engagement.
● Assisted leadership with calendar coordination and meeting arrangements.
● Maintained accurate client records in CRM systems, ensuring timely follow-up and reporting.
● Supported virtual events and webinars through logistics and communication planning.
Administrative & Research Assistant (Part-Time, Remote)
Silverlight Research Network
August 2019 – September 2020
● Conducted desk research, prepared reports, and maintained databases to support consulting projects.
● Assisted in organizing expert interviews and scheduling meetings between clients and professionals.
● Managed cold outreach campaigns and documented responses for project tracking.
● Provided general administrative support including data entry, recordkeeping, and deadline monitoring.
Operations & Executive Assistant
YOS Records (Remote, Nigeria)
October 2019 – October 2021
● Coordinated day-to-day operations and supported senior leadership with administrative tasks.
● Managed calendars, scheduled meetings, and tracked projects for the CEO and department heads.
● Handled correspondence, drafted documents, and maintained organized filing systems.
● Oversaw social media scheduling and digital marketing campaigns to support brand visibility.
● Ensured efficient communication across internal teams and external stakeholders.
Customer Service & Administrative Support Officer
Fintek Nigeria – Lagos
October 2017 – July 2019
● Delivered frontline support through phone, email, and chat while documenting client issues.
● Handled escalated inquiries and resolved complaints with professionalism.
● Processed billing and account-related requests, ensuring accurate records and reporting.
● Assisted internal teams with customer feedback to improve workflows and service delivery.
● Supported daily administrative operations including data entry and file management.
EDUCATION
B.Sc. in Geology
Olabisi Onabanjo University – Ogun, Nigeria
TECHNICAL SKILLS
● Productivity Tools: Google Workspace, Microsoft Office (Word, Excel, Outlook, PowerPoint)
● CRM Systems: Salesforce, HubSpot, Zoho, Zendesk
● Communication: Slack, Gmail, Zoom, Microsoft Teams
● Project Management: Trello, Asana, Notion
● Social Media Tools: Facebook, Instagram, Twitter
