- Reply rate:
- 50.0%
- Availability:
- Full-time (40 hrs/wk)
- Location:
- Alimosho, Lagos, Nigeria
- Experience:
- 5 years
PROFESSIONAL SUMMARY
Dedicated and results-oriented professional with over five years of experience in customer service, client
relations, and administrative support. Known for building strong client relationships, improving processes, and
supporting teams to deliver excellent service. Skilled in CRM systems, remote collaboration, and digital tools
that drive productivity. Currently expanding expertise in virtual assistance and workflow automation to help
businesses operate more efficiently.
PROFESSIONAL EXPERIENCE
Customer Success Manager
Wing Assistant (Remote, U.S.) | Jan 2022 – Oct 2025
● Acted as the main point of contact for more than 50 client accounts, ensuring smooth onboarding and
ongoing support.
● Monitored client engagement and quickly addressed potential issues before they escalated.
● Worked closely with different departments to improve internal processes and enhance overall service
delivery.
● Created onboarding guides and client documentation that made it easier for clients to get started and
stay organized.
● Used HubSpot and Zendesk to manage communications, track progress, and maintain accurate
records.
● Consistently recognized for maintaining positive client relationships and contributing to better service
outcomes.
Client Relationship Manager
Club Wealth (Remote, U.S.) | Nov 2020 – Dec 2021
● Managed long-term client relationships through regular communication and proactive follow-ups.
● Collaborated with Sales and Support teams to handle client renewals, requests, and inquiries
effectively.
● Conducted weekly client check-ins to review progress and resolve challenges.
● Kept CRM data up to date in HubSpot and Zoho to ensure smooth client interactions.
● Helped improve internal workflows to deliver consistent and reliable service.
Silverlight UK (Remote) | Oct 2019 – Nov 2020
● Managed full-cycle recruitment for multiple departments, including sourcing, screening, and
onboarding top talent.
● Collaborated with department heads to understand hiring needs and develop tailored job descriptions.
● Conducted interviews and candidate assessments to ensure alignment with company culture and goals.
● Utilized LinkedIn Recruiter and Indeed for talent acquisition, significantly reducing time-to-hire.
Head of Operations
YOS Records (Remote, Nigeria) | Oct 2017 – Jul 2019
● Oversaw daily operations across marketing, production, and administrative teams.
● Managed digital campaigns, social media content, and brand activities to increase online visibility.
● Provided executive support to the CEO, handling scheduling, communications, and project
coordination.
● Introduced Trello and Google Workspace tools to improve team organization and workflow efficiency
EDUCATION
Bachelor of Science (B.Sc.) in Geology
Olabisi Onabanjo University, Ogun, Nigeria
CERTIFICATIONS
● Google IT Support (Beginner Level) – Google, Coursera
● Virtual Assistant Professional Training – ALX Africa
● Customer Service Fundamentals
● HIPPA Certified
TECHNICAL SKILLS
CRM & Customer Tools: Salesforce, HubSpot, Zoho, Zendesk, Freshdesk
Administrative Tools: Google Workspace, Microsoft Office, Notion, Trello, Asana, ClickUp
Project Management: Monday.com, Airtable, Smartsheet
Communication Tools: Slack, Zoom, Microsoft Teams, Outlook, Gmail
Automation & Scheduling: Zapier, Calendly, Clockify
Social Media Management: Canva, Meta Business Suite, Buffer, Hootsuite
SOFT SKILLS
Strong Communication • Time Management • Attention to Detail • Problem Solving • Adaptability •
Relationship Building • Initiative • Team Collaboration
