T
TEMIDAYO AYANTOYINBO
WORK HISTORY
CONTACT
-
CALL CENTER CUSTOMER SERVICE AGENT April 2024– current
Oyo State Health Insurance Agency, Ibadan, Oyo
-Ibadan, Oyo, Nigeria (200284)
Entered and updated customer data to create and modify account
information.
Listened actively to over 100 complaints, feedback, and feature requests
monthly, providing valuable insights for future improvements, leading to a
15% increase in customer satisfaction scores.
PROFESSIONAL SUMMARY
Highly organized and results-oriented
Multitasked to resolve inquiries in real time, whilst giving customers full
attention.
Placed and answered an average of 150 calls daily to meet fluctuating
demand, consistently achieving a call resolution rate of 95%.
Virtual Assistant with experience in
providing exceptional administrative,
technical, and creative support to
ENROLLMENT OFFICER
Dec 2022 - Current
busy professionals and businesses.
Oyo State Health Insurance Agency, Ibadan, Oyo
Proven ability to manage multiple
Screened an average of 200 enrollee registration forms monthly to determine
tasks efficiently, prioritize deadlines,
needs, eligibility, and financial coverage, ensuring proper documentation and
and communicate effectively to
compliance.
ensure client satisfaction.
Trained and supervised 5 new staff members, overseeing team performance
to consistently deliver results above expectations, which contributed to a 25%
increase in team efficiency.
SKILLS
Active Listening
Guided enrollee in filling out registration forms for information accuracy.
Excellent communication skills
Continuously evaluated and improved operations, strengthening policies to
Detailed Oriented
Organization and Time Management
Research
Technology and software Proficiency
keep the team running.
Managed data for over 5,000 enrollees, resolved 30+ enrollment issues
monthly, produced over 100 enrollee ID cards monthly, and facilitated timely
issuance.
APPOINMENT SETTER/CLOSER
Jan 2023 - April 2024
Oralux Ecommerce, Remote
CERTIFICATES
Built trust through conversation and provided scripts to qualify
Sales Prospecting and Lead
customer interest levels, resulting in a 30% increase in lead
Generation – 2024
conversion rates.
Alison Learning
recordkeeping, maintaining a 99% accuracy rate in data entry.
Inbound Service Fundamentals - 2024
HubSpot Academy
Collected, verified, and input customer information for accurate
Processed over 100 orders monthly and reconciled accounts, ensuring
smooth transactions and customer satisfaction.
Recorded an average of 60 successful sales monthly in CRM system for
accurate documentation and tracking.
LANGUAGES
English, Advanced (C1)
ADMINISTRATIVE ASSISTANT
EDUCATION
The Scripture Grace Foundation, Ibadan, Oyo
B.SC PUBLIC ADMINISTRATION - June 2026
EDUCATION – AUGUST 2016
Adeyemi College of Education, Ondo State
Composed and proofread over 20 pieces of correspondence, reports, and
confidential documents monthly, ensuring accuracy and professionalism.
National Open University of Nigeria
N.C.E ADULT AND NON FORMAL
Feb 2018 - Jan 2022
Maintained office records detailing budget information and purchase orders.
Received and screened an average of 10 telephone calls, visitors, and
incoming correspondence weekly, providing excellent front-line customer
service.
