Tejas Rajput

 TEJAS B. RAJPUT Navapura Street, Dhobiwad, Bilimora-396321, District- Navsari, Taluka- Gandevi, Gujarat Email:-, Mob. No- IT SUPPORT ENGINEER Handling network of State Bak of India of south Gujarat ( Total 53 branches and 84 ATMs ) Implementation, Monitoring and maintaining of new links of PNB Branches and ATMs. Link Types: Leased Line, MPLS, RF. 3G, 4G, HTS VSAT and ISDN Links. Providing troubleshooting to the users for Network related problems. Network monitoring for the status of Leased Lines, MPLS, ISDN, RF links. ATM monitoring and troubleshooting network issues to make ATM live. Configuration, Installation and troubleshooting of the CISCO routers and switches as when required. Coordinating with services providers like BSNL, SIFY, TATA, Vodafone-Idea, Airtel, TATA Telecome Companies in case of link failure. Testing of links on regular basis and recording the results on standard format. Managing and troubleshooting all escalated cases from Field Engineers. Interacting with clients, understanding their needs and proving technical support to clients by remotely accessing their networks and troubleshooting issue they have raised. Configuring and maintaining Cisco catalyst 2950, 2960 Switches. Configuring and maintaining Cisco 1760, 1721, 1841, 1941, 3945 Routers. Administrating LAN and WAN connectivity for client sites. Responsible to resolve trouble-tickets raised by clients through phone, email, remote access. Assuring error free and smooth network for banking applications like CBS, Finacle, CTS. Testing of various MLLN, NON-MLLN, modem of different SP like TATA, Airtel, BSNL etc. IOS upgradation and licensing in all routers connected to ZNC and NC as per requirement. Coordinating with respective teams for any issue in router, switch. Effective co-ordination with field engineers, SP and other related departments for installation as well as for maintenance purpose. Design and implementation of new solutions and improving resilience of the current environment.. Sincere, diligent & competent professional, with 8 years qualitative and comprehensive experience in managing Networking and Customer Support Functions in the Industry. Innate strengths in generating hardware and servicing business in fiercely competitive scenario. Proven technical/ managerial competencies in structuring customized hardware and networking solutions to meet customer’s specific needs; currently spearheading as Network support Executive with Aforserve.com Ltd. Expertise in handling Installations O.S. and application Software’s and Network Drives (Printers etc.), Assembling, Troubleshooting, Installing and Setup Full Network. Possess knowledge & working experience of OS: Win 9X, Win NT. Acknowledged team leader, mentor and a trainer with ability to create and sustain high work tempo. Exception analytical and troubleshooting skills. Superior communication skills. In-depth exposure to business processes across multiple domains having ability to set entrepreneurial direction computer hardware and networking business. Core Competencies ● Desktop Support ● Network Administration ● System Administration ● Hardware/Software/LAN Implementation & Maintenance ● Technical Troubleshooting ● Data Maintenance Backup & Recovery . Active Directory . Dns Server . Microsoft outlook configuration . DHCP, Remote Ticketing tools (Anydesk,team viewer,zendesk etc.). Networking: Cisco 3750/2960/6500 , Checkpoint Firewall, Structured Cabling, Optical Fiber support, Wireless, Cisco Router, Cisco Catalyst Switch. Cisco ASA Firewalls: VLANs, F5 Big IP and firewall support and Wireless access point support. Doing trainning of ERP School module like ( students profile,ptm,econtent,fee cycles, student management,exam module, fee management,report card, student admission etc.) PROFESSIONAL EXPERIENCE Sify Technology ltd. August 2021 to Till date Customer Support Engineer Handling network of State Bak of India of south Gujarat ( Total 53 branches and 84 ATMs ) Implementation, Monitoring and maintaining of new links of PNB Branches and ATMs. Link Types: Leased Line, MPLS, RF. 3G, 4G, HTS VSAT and ISDN Links. Providing troubleshooting to the users for Network related problems. Network monitoring for the status of Leased Lines, MPLS, ISDN, RF links. ATM monitoring and troubleshooting network issues to make ATM live. Configuration, Installation and troubleshooting of the CISCO routers and switches as when required. Coordinating with services providers like BSNL, SIFY, TATA, Vodafone-Idea, Airtel, TATA Telecome Companies in case of link failure. Aforeserve.com ltd. Customer Support Engineer April 2012 to March 2021 Plan, design, install, configure, maintain, schedule and troubleshoot the Network User Management and Facilities Management on multiple platforms, governed by Communication Protocols. Responsible to identify basic hardware parts for installation of telecom network and managing 46 thin client and 5 network printer Assemble new machines, create users, and connect servers to the Operating System’s nodes for smooth operations across the company. Accountable for problem cause analysis, resolution of routine customer problems and complexity resolution. . Troubleshoot and maintain the Server based systems with RAID & SCSI cards, provide 29 HP Workstation Support and L1 Level Support to HP Linux server (Administration). Handle issues related to Systems, Network & Software. Lead presentations to gather requirements and designed cost effective solutions to meet their specific needs. Manage computer installations along with all related accessories and networking to ensure hassle free functioning of systems. Updated users on maintenance tips for prolonged service life of machines. Manage system administration, networking and hardware management & maintenance. Monitor BSNL 34 MBPS Link, CA-BC Replication, Network node manager & OVO, OVPI; manage and maintain HP Open view’s three module and domain controller, users, groups, group policy and DNS Server; provide antivirus server and client support at ONGC Baroda; Prepare Daily, Monthly and Quarterly report in HP Open view. Work on the Windows 2000 Server, Windows 2003 Server, Windows 2000 Professional, SQL Server 2000 while maintaining the back-up of the servers, scheduling tool-ARC serve, NT backup of windows, Media- Tape and monitoring the networking system along with the required domain migrations to install smooth operations. Liaise with the authorities while coordinating with the information providers for making & incorporating fact-based decisions. Provide technical assistance to the local bodies across the state for Site readiness, Network design, Software & Hardware support, etc. Provide technical leadership for analyzing and resolving service requests viz. developing application and unit, integration and system testing. Analyze the root cause of failures and evolved breakdown solutions within minimum turn around time. Handling CCTV survilence system in Campus area. Aforeserve.com Ltd. 8 year Customer support Engineer. Simtech Computronix pvt Ltd 2 year Customer support Engineer VEBROBOMAK PVT. LTD. 1 year System Hardware Engineer EDUCATIONAL CREDENTIALS Engineering Diploma in Computer – (July-2004) with 60% A.V.Parekh Technical Institute, Rajkot, Gujarat S.S.C ( March-1998) GSEB Gandhinagar; 74% H.S.C ( Science) ( March- 2000) GSEB Gandhinagar; 54.92% Technical Skills Operating Systems: MS-DOS, Windows 9x, 2000, XP, 2003, Vista and Windows 7 Hardware: OS Installation, PC Assembly/Disassembly, Hardware/Software Installation, Data backup, A+ Networking: Basic knowledge of N+,Software Application: Microsoft Office Suite, Outlook, Acrobat Internet Application: Microsoft Internet Explorer EXTRA CURRICULAR ACCOLADES CCNA certify (August -2021) Cisco id- CSCO- Advance Hardware and Networking from IIHT. Appreciate 2 times from Central Excise & Customs Department. Date of Birth: 11TH December 1982 Hobbies: Bird Watching, Ornithology, Playing Cricket and Photography. Language Proficiency: Gujarati, Hindi and English . References: Available on Request Mob. No- Yours Faithfully, (Tejas B.Rajput)