Tehmil Zahoor

TEHMIL ZAHOOR INDIA | - |-Dedicated and experienced customer support and AI data trainer professional with over five years of experience in providing exceptional service and technical expertise. Proven track record in customer support, with progressive roles and responsibilities in Teleperformance, Tech Mahindra, and Invisible Technologies. Skilled in training and improving language models, with strong analytical and problem-solving abilities. EXPERIENCE DEC 2023 PRE SEN T INVISIBLE TECHNOLOGIES | SENIOR AI DATA TRAINER AUG 2023 DEC 2023 INVISIBLE TECHNOLOGIES | INTERMEDIATE AI DATA TRAINER - Promoted to Senior AI Data Trainer after demonstrating excellence in AI data training. - Leading training sessions for junior trainers, focusing on language model improvement. - Designing and implementing advanced training modules to enhance AI model performance. - Collaborating with cross-functional teams to ensure high-quality data annotation and model accuracy. - Promoted to Intermediate AI Data Trainer after three months of exemplary performance. - Conducted in-depth training sessions on data annotation and model training techniques. - Assisted in the development and refinement of training materials and protocols. JAN 2023 AUGUST 2023 INVISIBLE TECHNOLOGIES | AI DATA TRAINER JUNE 2022 DEC 2023 TECH MAHINDRA | SENIOR CUSTOMER SUPPORT EXECUTIVE - Started as an AI Data Trainer, focusing on data annotation and initial training of AI models. - Worked closely with senior trainers to understand the nuances of AI model training. - Contributed to the improvement of language models by providing accurate and high-quality data annotations. - Managed a team of customer support representatives, providing guidance and support. - Handled escalated customer issues and resolved them efficiently. - Conducted training sessions for new hires and ongoing training for existing staff. - Developed and implemented strategies to improve customer satisfaction and service quality. JUNE 2020 MAY 2022 TELEPERFORMANCE | CUSTOMER SUPPORT REPRESENTATIVE - Received the Dean's List award for maintaining a high-grade point average and academic excellence. - Used to provide technical support like troubleshooting and resolve hardware and software issues. EDUCATION AP RI L 20 2 0 BACHELOR OF BUSINESS ADMINISTRATION SKILLS • • • • • • • • • - Prompt Engineer - Team Leadership - AI Data Training - Language Model Improvement - Data Annotation - Problem Solving - Training and Development - Communication - Technical Support LANGUAGES • • • - English - Urdu - Hindi HOBBIES AND INTEREST’S • • • - Travelling - Mountaineering - Snooker