Tehmil Zahoor

Throughout my career, I’ve developed a unique blend of skills and experiences, excelling in both customer support and AI data training domains. At Invisible Technologies, I advanced from an AI Data Trainer to a Senior AI Data Trainer. In this role, I led training sessions for junior trainers, optimized language model performance, and designed advanced training modules to enhance AI models’ comprehension and response accuracy. I collaborated with various teams to ensure high-quality data annotations and addressed model weaknesses, applying my analytical skills to diagnose and resolve model inaccuracies for improved functionality. As an Intermediate AI Data Trainer, I conducted detailed training on best practices for data annotation and model training and helped refine protocols to streamline processes. My journey began as an entry-level AI Data Trainer, where I focused on accurate data labeling to enhance natural language models and collaborated with senior trainers to understand the nuances of AI training.

Before transitioning to AI training, I gained significant experience in customer support. As a Senior Customer Support Executive at Tech Mahindra, I managed a team, resolved escalated customer issues, trained new hires, and implemented strategies to enhance customer satisfaction and streamline processes. At Teleperformance, I provided frontline customer support, efficiently resolving inquiries and receiving recognition for outstanding communication and problem-solving skills.

My key skills include prompt engineering, AI data training and annotation, customer support, team leadership, problem-solving, and effective English, Urdu, and Hindi communication. I am proficient in tools related to data annotation, AI model training, and customer support platforms. Outside of work, I am passionate about traveling and mountaineering, which have cultivated resilience, adaptability, and a keen sense of exploration—qualities I bring to my professional endeavors. My career reflects a commitment to customer satisfaction and technical excellence, driven by a continuous desire to learn, lead, and innovate.