Tatyana Njoroge

TATYANA NJOROGE 19664 - 00202 (Nairobi, Kenya) | - |- PROFESSIONAL PROFILE Proactive and detail-oriented Virtual Executive Assistant with over 15 years of experience in providing top-tier administrative support, customer service, and operational coordination. Proven expertise in managing executive calendars, streamlining workflows, and facilitating seamless communication across remote teams. Adept at anticipating needs, ensuring confidentiality, and delivering high-quality results in fast-paced environments. CORE COMPETENCIES       Executive Administrative Support: Skilled in managing complex scheduling, correspondence, and project coordination. Remote Team Management: Proficient in using virtual collaboration tools to enhance team efficiency. Customer Service Excellence: Adept at resolving inquiries and fostering long-term client relationships. Technical Proficiency: Expertise in CRM systems, invoicing tools, and Microsoft Office Suite. Process Optimization: Track record of streamlining workflows to improve productivity and accuracy. Confidentiality: Experienced in handling sensitive information with utmost discretion. PROFESSIONAL EXPERIENCE Virtual Executive Assistant Nyakati Athena Nairobi Ltd (100% Remote) Sept 2024 - Present  Strategically managed leadership team’s schedules, ensuring optimal time allocation.  Streamlined communication by managing email inboxes and drafting correspondence.  Coordinated international and domestic travel arrangements with attention to detail.  Prepared detailed client invoices and monitored payment processing.  Collaborated with cross-functional teams to improve workflow efficiency. Service Delivery Manager SBM Bank (K) Limited Aug 2018 - May 2024     Oversaw customer inquiries and resolutions, maintaining high satisfaction levels. Enhanced client loyalty through proactive communication and feedback mechanisms. Managed invoicing processes and implemented system enhancements to reduce errors. Trained team members in customer service protocols and operational best practices. Service Delivery Manager - Branch Operations Chase Bank (K) Limited Jun 2014 - Aug 2018  Directed branch operations, ensuring seamless service delivery.   Built and maintained strong client relationships through consistent follow-ups. Identified service gaps and introduced initiatives to elevate customer experience. Assistant to the Managing Director Chase Bank (K) Limited Oct 2007 - Sept 2010  Delivered comprehensive executive support, including managing schedules and travel.  Developed efficient systems for tracking client interactions and document management.  Acted as a trusted liaison between directors, staff, and external clients. EDUCATION  Bachelor's Degree in Commerce – University of Nairobi  Diploma in Human Resource Management – Kenya Institute of Management  Advanced Certificate in Business Management – Kenya Institute of Management TECHNICAL SKILLS     Communication Tools: Slack, Zoom, MS Teams, Google Workspace. Scheduling & Project Management: Asana, Notion, Calendly, Trello. CRM Expertise: Salesforce, HubSpot, and other client relationship management platforms. Document Preparation: Microsoft Office Suite (Word, Excel, PowerPoint), Adobe Acrobat. REFERENCES Available upon request