Tatenda Mavingire

Tatenda Paul Mavingire- - PROFILE Expert in the Financial services industry with 5 years of experience in accounting,treasury, reporting, transaction business support, transaction monitoring, operations and customer services. EDUCATION ACCA ACCA Student Number:- Bachelor of Commerce Honours in Finance National University of Science and Technology 08/2023 – present Harare, Zimbabwe 09/2014 – 11/2018 Bulawayo, Zimbabwe PROFESSIONAL EXPERIENCE Account Officer Ecocash Holdings Perform daily transaction reconciliations of trust and bank accounts. Audits and spot checks. Reconcile customer accounts and resolve discrepancies. Analytics of daily customer transactions and reporting. Responsible for the maintenance of client and account information in the respective bank systems according to GDPR Compliance, including information about authorized signatories. Maintain customer relationships with financial institution to assist with account management. Flagging fraudulent activities and risk evaluation of payments and transactions. Customer service and query management as per Service Level Agreements. Recoveries on ambiguous wallet transactions and exposures due to system anomalies. Serve customers regarding transaction banking inquiries and requests.Coordinate with relationship managers to address customer needs and provide timely responses User acceptance tests. Conduct regular reviews and performance evaluation on transactions, banking activities and payments. Work closely with other business support functions, risk management and compliance teams to maintain a cohesive and efficient working environment. Ensure comply with all relevant internal and external rules, central bank regulations and procedures applicable to the conduct of the business, including working closely with other departments, primarily middle and back office. Liaise with colleagues and team leaders to identify areas for improvement, ensuring that the provision of support remains appropriate for all members of the department. Facilitate timely and accurate processing of transactions. 06/2019 – present Harare, Zimbabwe Internship Ecocash Holdings Conducted periodic KYC evaluations following policy practice, including collecting and verifying all parts of available collected information. Assist clients during mobile wallet account registration. Building relationships with clients based on trust and respect. B2B payments. Handle all KYC related issues within the respective Service Level Agreements. Sampling review of KYC records as to completeness, by evaluating clients & merchants, according to established KYC policies and procedures, and verifying that due diligence has been performed. Assess and evaluate new account information, using various resources to confirm it. Cash Management 08/2016 – 08/2017 Harare, Zimbabwe • • • • • • • • • • • • • • • • • • • • • • • • Facilitate timely and accurate processing of transactions. • SKILLS Excel SQL Power BI MS Word MS Powerpoint Problem Solving Communication LANGUAGES English CERTIFICATES Drivers License Enhancing Financial Inclusion with a Risk-based approach .CERTIFICATE OF ACHIEVEMENT (ACAMS) McKinsey Forward Program AWARDS AFRICA BUSINESS IDEA CUP ABIC 2016