Tashfia Lamisa Chowdhury

TASHFIA LAMISA CHOWDHURY House 03, Road 07, Sector 01, Uttara, Dhaka, 1230, BANGLADESH | - |- Professional Summary Results-driven HR Manager, with expertise in recruitment and HR operations. Skilled in developing successful recruitment strategies and managing HR functions such as onboarding, employee relations, performance management, compensation, and legal compliance. Demonstrated ability to cultivate a positive work culture, boost employee engagement, and optimize HR processes. Dedicated to maintaining high standards of confidentiality and integrity. Experience Manager, HR Operations EDOTCO Bangladesh Co. LTD. (An Axiata Company) 11/2019 to Current Dhaka, Bangladesh Key Accountabilities: • Manage full recruitment cycle: sourcing, screening, interviewing, competency assessments and placing candidates promptly. • Utilize various sourcing methods, including job portals, social media, networking, and employee referrals. • Design and implement effective onboarding programs, orientation sessions to ensure smooth integration of new hires. • Oversee HR operations, including payroll management, benefits administration, and compliance with labor laws. • Maintain and update HR policies and procedures to ensure alignment with legal requirements and best practices. • Manage employee records and ensure data accuracy in the HRIS. • Support the execution of the Performance Management Program, including goal setting, performance reviews, and feedback processes. • Assist in the implementation of KPI Incentive Schemes and other performance-based reward programs. • Monitor and research compensation and benefits policies and trends; review compensation surveys. • Foster a positive workplace culture and enhance employee engagement through various initiatives like EES surveys, town halls, HR sessions etc. • Address employee grievances and mediate conflicts to ensure a harmonious work environment. • Ensure timely completion of employee separations, including final settlements and exit interviews. • Generate analytical reports on various HR metrics for management review. • Collaborate with internal and external stakeholders to facilitate HR operational services. • Maintain effective communication channels within the organization and with external partners. • Prepare HR letters, drafts, and circulars; assist with ad-hoc HR projects as needed. Executive, Human Resources Orion Group 09/2016 to 10/2019 Dhaka, Bangladesh Key Accountabilities: • Administer and execute the payroll process. • Assist with the yearly and monthly performance appraisal systems. • Update and maintain employee databases in various software (e.g., Payroll, HRMIS). • Review, update, and maintain employee files and HR paperwork efficiently, timely, orderly, and confidentially. • Provide HR-related support and address employee queries. • Ensure timely completion of employee separations, including the final settlement process. • Prepare HR letters, drafts, and circulars; assist with ad-hoc HR projects as needed. • Assist in organizational change management and initiatives aligned with strategies and business plans. Intern, Shared Service, People and Organization Division Grameenphone Ltd. 05/2016 to 08/2019 Dhaka, Bangladesh Key Accountabilities: • Supported daily HR operations including recruitment and administrative activities. Assisted in maintaining records, and processed HR documents accurately. Also, contributed in streamlining various HR service processes while ensuring all tasks were completed in compliance with internal policies and standards. pg. 1 Core Qualifications • • • • • • Knowledge of recruiting, compensation & benefits, performance management, employee relations • Understanding in Bangladesh Labor Law • HR Reporting and Analytics • Stakeholder Collaboration Interpersonal Skills Negotiation Skills Operational Excellence Ownership mindset Tech Savvy Education Master of Business Administration North South University Major in Human Resource Management CGPA: 3.67 out of 4.0 2019 Dhaka, Bangladesh Bachelor of Business Administration North South University Major in Human Resource Management & Marketing CGPA: 3.50 out of 4.0 2016 Dhaka, Bangladesh GCE Advanced Level (A Level) SCHOLASTICA University of Cambridge International Examinations GPA- 3.50 out of 5.0 2011 Dhaka, Bangladesh GCE Ordinary Level (O Level) SCHOLASTICA Edexcel GPA- 4.0 out of 5.0 2009 Dhaka, Bangladesh Accomplishments • • • • Decreased time-to-hire by 40% by implementing Recruitment Central Module (RCM) and optimizing recruitment procedures. Improved HR operations, resulting in a 50% reduction in administrative costs and notable enhancements in service delivery efficiency. Effectively integrated new HR systems, dashboards improving data precision and accessibility while minimizing manual tasks. Earned multiple accolades at EDOTCO, including Employee of the Quarter, awards for exceptional performance, Ms. Eloquent and spot recognition. Training & Certifications Certifications on: • Talent Acquisition Specialist from AIHR • Certified Human Resource Generalist (CHRG) from World Academy of Research & Development (WARD) • Customer Centricity Training from Omnisource Bangladesh • Advanced Excel Training from Coders Trust Bangladesh • Business Communication Training from British Council, Dhaka • Communication Secrets Training from Mind Mapper Bangladesh References To be provided upon request pg. 2