Tarien Eygelaar

Tarien Eygelaar-- ID:- Walnut Ave, Breaunanda, Krugersdorp PERSONAL STATEMENT I am a creative person by nature and would like to have the opportunity to work on the more creative side of IT. My aim is to always add to my skillset, which I hope to never stop expanding. I am a hardworking and dedicated person who takes great pride in everything I work on. WORK STRENGTHS • Fast Learner • Quick Thinker • Able to extrapolate from incomplete data • Productive • Able to work under pressure • Able to cope with great amounts of work • Can manage and lead a group of people SPECIAL STRENGTHS • Strong will and Determination • Assertiveness • Able to find new ways to solve problems • A passion for process SKILLS AQUIRED • Computer Literacy • Microsoft Office Literacy o MS Excel o MS Word o MS Power Point o MS Outlook • Microsoft Service Manager • Fresh Desk • 5 years work experience: o 2 years in admin and Service Desk o 1 year in insurance o 2 years in retail • Administration • Training • Filing TRANSPORT Own transport available. COMPUTER Own Lenovo Laptop available. Spec: • Ideapad 320 • I5 Previously used for work purposes. FLUENT LANGUAGES • Afrikaans • English WORK EXPERIENCE 3. Financial Advisor – July 2018 – February 2019 Wealth Solutions Capital Consult , Randburg Responsibilities: • Financial Advising and Planning helping clients achieve their financial goals. • Cold Calling to attract more clients. • Creating Quotes to suit each clients’ individual needs. • Filing to keep all clients’ documents in the correct order. 2. Service Desk Team Leader – January 2016 – June 2018 SCS Africa - www.scsafrica.co.za Kyalami Responsibilities: • Managing ticket logging system: all incoming tickets were to be read, sorted according to severity and geographical area and allocated to a technician. All tickets need to be checked for updates from technicians on a daily basis. Once work from the technician has commenced, the call was to be closed. User feedback was then obtained from the affected person and their feedback was analysed. This process made sure that 90% of tickets logged could be dealt with within their SLA times. • Provide first line support: Tickets for e.g. password resets and devices not booting up were dealt with in the Service Desk before being sent to a technician to reduce turnaround time. This meant that the onsite technicians were not overloaded, and they could focus on more urgent matters. Around 40% time was saved on SLA this way. • Report on daily, weekly and monthly SLA: converting the data of calls logged, calls closed and user feedback to usable information in the form of tables to present to the client during SLA meetings. There were daily updates, weekly updates and monthly meetings. These SLA meetings were used to see whether the client would keep our contract or not. My reports have successfully kept the contract with SCS for 2 years up until I left the company. • Responsible for the Service Desk as a team: all training of team members, overseeing the quality of team outputs. All new team members had full knowledge and practice of what is expected from them. I created a manual which each new member received should they need help. • System Administration – I made sure that all our various systems were working smoothly and if not, I analyzed the issues and created a workaround. • Network Administration – Our various schools’ networks needed to be continuously watched. If there was a dip in any network an investigation started to rectify the issue. • Keep record of calls and organise according to the specified criteria. This included filing and administration and data entry tasks. • Capture data from users as they phone and load it into the system. 1. Sales & Assistant Bookkeeper – June 2014 – April 2016 Affordable Tyres , Southdale Responsibilities: • Understanding and training other employees on the POS system • Sales • Cash Register Duties • Assist with bookkeeping journals • Hard copy admin • Administration, fining and data capture. EDUCATION 1. Matriculated – January 2011 – December 2011 Hoërskool Noordheuwel , Krugersdorp 2. BOptom, Optometry – January 2012 – December 2012 University of Johannesburg 3. BioSculpture – April 2013 – August 2013 BioSculpture West Rand , Roodepoort 4. Business Management – January 2014 – December 2015 Boston City Campus/UNISA , Roodepoort 5. Practical Bookkeeping – January 2015 – April 2015 Financial Management Institute , Roodepoort 6. Discovery Institute of Training – July 2018 Discovery Institute of Training , Sandton PERSONAL INTERESTS • Reading – of the fiction variety to create an escape • Journaling - Bullet Journals to express my daily creativity and practice new skills • Painting – on anything • DIY projects – to simplify and beatify • Gym – to care for my health • Yoga – For Body, Mind and Soul • Recycling – Reducing my footprint on the earth REFERENCES Hein Eygelaar:- – COO at SCS Africa Amar Narotam:- – Mentor at WSCC