I was employed as a Service Desk Team Leader at a South African IT company. Responsible, punctual and extremely bright, I was among the best talent at this company.
I always bring knowledge to the table and I am dedicated to staying on top of the latest in the field. I combine sharp analysis skills with a strong intuition, and I always meet deadlines and exceed expectations. During my two years with the company, I achieved numerous accomplishments, from increasing the SLA targets from 60% to 80%, as well as train new team members proficiently and creating managerial reports used to present to the client.
I am also a wonderful team player. Optimistic, engaging and easy to get along with, I am a true joy to have in the office and fostered many positive relationships within my department as well as throughout the company.
There after, I was employed as a financial advisor where I met all the monthly requirements. It was this position which has lead me to make the decision to go freelance.