Tarah Anne Arellano

Tarah Arellano HR and Operations Leader Mobile # - Email:- Education - De La Salle University- Manila: MS Psychology Major in Human Development (units earned- University of the Philippines- Manila: BA Behavioral Sciences, Cum Laude Experience November 2023- Present Operations Manager/ COO-in-training AgentHUB360 1. Collaborate with the executive team to shape and execute the strategic vision for AgentHUB 360, aligning operations with our mission and goals. 2. Oversee and optimize day-to-day operations, ensuring efficiency, scalability, and adherence to our unique systems and support ecosystem. 3. Provide leadership and guidance to the following key departments, ensuring their effective operation and alignment with company objectives: - Human Resources (HR): Streamline HR processes, talent acquisition, and talent development to support our growing team. - Accounting: Manage financial operations, budgeting, and financial reporting to ensure fiscal responsibility and transparency. - Call Center: Oversee the call center operations to ensure exceptional customer service and support. - Client Support Desk: Lead the client support desk to deliver timely and effective support to our clients. 4. Coaching and Development: Be responsible for coaching and developing the leadership of each department, fostering their growth and enhancing their capabilities. June 2023- present HR and Operations Consultant/ Retainer ● ● ● Build strong, client relationships through consistent and timely communication Provides consultative HR service to clients Spearheads HR Projects such as Succession Planning, Compensation Review, etc. Integrated Branding Solutions (IBS Storage)- re-hired for project August 2023- November 2023 (Part-time) Virtual Manager ● ● Assisted the Directors with projects and ad-hoc tasks Monitors the operations of the IBS Storage Rental business Remotivate LLC (USA, Remote)- rehired Industry: Executive Search January 2023- June 2023 (contract) Strategic Account Manager ● ● ● ● ● ● ● Built strong, client relationships through consistent and timely communication Provided consultative HR service to clients Helped clients manage their hiring plan, strategize salary and negotiation process Negotiated contracts and closing agreements to maximize profits between applicant and client Collaborated and guided internal departments to facilitate client needs fulfillment Conducted interviews with candidates Improved internal processes Xoilium Ltd. (Remote) Industry: Blockchain Gaming February 2022- January 2023 Head of HR and Admin ● From part-time recruitment manager, moved into a full-time consultant as Head of HR ● Strategic partner to all organization leaders ● Set up all policies and workflows for HR operations for a team that is widely dispersed in 15 different countries ● Put together employee engagement programs that foster teamwork and togetherness despite the team being fully remote ● Put together compensation and benefits strategies ● Centralized and streamlined internal communication strategies ● Also acts as the head of admin, and assists CEO in ad hoc duties. Remotivate LLC (US, Remote) Industry: Executive Search Part-time engagement: August 2021- December 2021 (Contract) Recruitment Manager ● Conducted interviews with vetted candidates from the Sourcing and Vetting Team, making sure the applicants are the right fit for the position. ● Ensures the processes and SOPs are updated and optimized for better applicant conversion and hiring. ● Interviews applicants for Senior Manager to C-Level Roles. ● Creates a comprehensive interview review write-up ● Endorses qualified candidates to CEO interviews ● Conducts reference checks on qualified candidates ● Conducts salary negotiations with the candidates. Integrated Branding Solutions ( Queensland, Australia, Remote) Industry: Outsourcing and Trade Printing November 2017- April 2022 (2 concurrent roles) People and Culture Manager (Integrated Branding Solutions) ● ● ● ● ● Responsible for the operational delivery of all HR services, to provide leadership in all HR matters including the provision of expert HR advice to the Executive Officers and other senior managers for both the offshore and HQ team. Was one of the key persons in the company who grew new business verticals and branched out from trade printing to provide other solutions to clients Key person for growing the remote internal team from 2- 25 in a year and a half and continuing to grow through the services arm of the company. Set- up compensation and benefits matrix, performance evaluation plan, leave tracking automation, HR services systems, and HR Policies and Procedures in place. Spearheaded engagement activities and manpower planning and strategic alignment regularly and as needed. General Manager (Shoestring Solutions/ Subsidiary company) ● ● ● ● ● ● ● Appointed as the General Manager of the new Services Subsidiary Company of IBS Group of Companies, Shoestring Solutions. Created business plans for all the services launched (Virtual Assistance Services, Digital Marketing Services, Graphic Design Services, HR Services, and Web Development Services), Provided systems that were set in place for the overall operations of the company. Tracks metrics and make informed business decisions based on the data Strategic alignment planning Acts as the Scrum Master of the team. Coordinates with the internal Marketing Team on growth decisions via organic marketing programs Also acts as the HR Manager for the internal employee and external contractors Solar Philippines Industry: Energy July 2017- December 2017 Human Resources Manager- Head of HRBP Oversaw 4 HRBPs, Department takes care of the following: ● Recruitment and Onboarding ● Employee Evaluation and Regularization ● Performance Management ● Training and Development ● Organizational Development ● Employee Engagement ● Employee Discipline Highlights: 1. Set- up policies and procedures for recruitment, discipline, and performance management and regularization 2. Led and concluded 15 discipline cases within a month 3. Increased hiring rate by 150%. Reason for leaving- high- risk pregnancy First Metro Investment Corporation Industry: Investment Banking July 2015- July 2017 Talent Acquisition Department Head *Concurrently Handled Talent and Organizational Development Department ● ● ● ● ● Oversaw all talent acquisition operations, ensuring all divisions within the banks are performing optimally by providing the best hires for the positions and building a robust pipeline of candidates Managed 3rd party vendors for contractual services Initiated exit interviews Was able to decrease the turnaround time for hiring key personnel from 3 months to 1 month average Also concurrently headed Training and OD departments Others: SM Prime Holdings, Inc- Human Resources Manager Collabera Technologies Pvt. Ltd- Accounts Manager/Client Relations John Clements Consultants Inc. 2013 Consultant, Executive Search and Selection Division CampVelles Special Needs Learning Center- Behavioral Therapist Philippine Savings Bank- Recruitment Officer (Junior Assistant Manager) NexC Hospitality Inc- Recruitment Executive Tools and Technology: HRIS (different platforms), Zoho Suite- including Zoho Projects, Zoho People, Zoho Recruit, etc. Google Suite, BambooHR, Microsoft 365, Productivity tools such as Plutio, Click-up, Notion, Lark, Basecamp,Asana, Trello, Jira, and Wrike, Communication tools such as Skype, Zoom, Zoho Meetings, Slack, Xero