Tapiwa Dheka

Tapiwa Dheka Fredericton, NB E3B 0J4-- Versatile customer representative with proven experience delivering service standards to high-level customer accounts. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude.I believe i make a good candidate for the advertised position having gained various experience and skills through various jobs positions in Canada. Work Experience Customer Service Agent Blue Ocean Contact Centre-Halifax, NS August 2017 to September 2023 • Providing telephone, email, and web-based product or service support for various services and products. • Quickly and effectively assess and resolve customer inquiries. • Schedule appointments and support field engineers. • Process returned merchandise authorizations. • Provide customers with fast, friendly, and efficient service experience by listening carefully, making informed decisions quickly, and acting efficiently. • Follow highly detailed processes and policies. • Use software and available resources to meet the clients’ needs. Municipal Customer Service Representative Halifax Regional Municipality-Halifax, NS June 2016 to July 2017 • Developed highly empathetic client relationships and earned a reputation for delivery prompt, accurate and friendly service to customers. • Answered inbound calls and assisted customers with account management and employee database software settings via phone, email, online chat and fax. • Data entry management of general public personal information, reports and financial records. • Upgrade customer service, while offering products, promotions and applicable customer discounts to individuals. • Refer and transfer customers and general public to applicable departments and units, which best met their needs. Admissions Data Entry Clerk Saint Mary’s University-Halifax, NS September 2015 to May 2016 • Collected and organised incoming student files and data to be entered into the computer. • Repetitively analyzed and scanned records and information for error and report them for correction and adjustment. • Practised confidentiality policy by storing sensitive and private information on a locked databasenand controlling staff access to files. • Created and published spreadsheets with excel and documents with word to track database information and pending for processing data. Education Bachelor's in International Development Studies Saint Mary's University - Halifax, NS September 2012 to May 2016 Skills • Zendesk certification in customer support and system tools. (4 years) • Quantitative research methods to gather and assess data. (5 years) • Proficient in Microsoft Word, Access, PowerPoint and Excel (mail, scheduling, calendar, spreadsheets) (5 years) • Knowledgeable on database software systems such as Adobe, WordPress, Seascape and AMANDA. (4 years) Certifications and Licenses Zendesk Certification in customer support and system tools.