Tapiwa Dheka

Adaptable Customer Service Specialist | Relationship Management | Problem-Solving

A highly adaptable and skilled Customer Service Specialist with extensive experience in delivering exceptional service to high-level accounts across multiple industries in Canada. With a strong background in customer relations, data entry, and issue resolution, I have developed a reputation for providing top-tier support while maintaining efficiency and accuracy in fast-paced environments.

Throughout my career, I have honed my ability to build rapport with clients, ensuring their needs are met with professionalism and empathy. I thrive in dynamic settings where quick thinking, strong communication, and problem-solving are essential. My experience in handling inquiries via phone, email, and online chat has equipped me with the skills to navigate complex customer interactions seamlessly.

At Blue Ocean Contact Centre, I provided telephone, email, and web-based support for various services and products. I quickly assessed and resolved customer inquiries, scheduled appointments, and processed returned merchandise authorizations. By adhering to detailed policies and utilizing available software resources, I ensured clients received efficient, friendly, and informed assistance.

In my role as a Municipal Customer Service Representative for Halifax Regional Municipality, I developed highly empathetic client relationships, earning a reputation for delivering prompt, accurate, and friendly service. I assisted customers with account management, employee database software settings, and data entry management of personal and financial records. Additionally, I played a crucial role in offering promotions and referring customers to the appropriate departments based on their needs.

My experience as an Admissions Data Entry Clerk at Saint Mary’s University further enhanced my organizational and data management abilities. I collected and organized student files, ensuring accurate database entry while maintaining strict confidentiality policies. My proficiency in Microsoft Office applications, including Word, Excel, Access, and PowerPoint, has allowed me to manage information effectively and improve workflow processes.

I am also proficient in using CRM platforms such as Zendesk and Freshworks, which I leverage to track inquiries, streamline customer interactions, and enhance overall satisfaction. My ability to analyze customer needs, de-escalate issues, and provide well-informed solutions makes me an asset to any organization.

With a strong commitment to customer satisfaction and a keen eye for efficiency, I am eager to bring my expertise to a dynamic team where I can contribute to enhancing service standards and fostering positive client relationships.