Tapesh Bhaduri

Tapesh Bhaduri - |-| www.linkedin.com/in/tapesh-bhaduri Professional Summary Results-driven Senior Delivery Manager with over two decades of experience leading crossfunctional teams and delivering high-impact IT and telecom and DMS projects. Proven expertise in project management, technical support, and stakeholder collaboration, with a strong focus on enhancing operational efficiency, customer satisfaction, and team performance. Professional Experience Sr. Delivery Manager Ubq Technologies Pvt Ltd., Bangalore, India (Nov 2014 – Mar 2025)         Managed a cross-functional team of 20+ professionals to deliver a migration project improving system efficiency by 35%. Utilized Service-Now for issue tracking and reduced task completion time by 25%. Ensured 24/7 support resource availability, boosting user experience. Resolved 1000+ technical issues with a 96% satisfaction rate. Delivered 25+ product initiatives with a 95% project success rate. Collaborated with product managers for 10+ timely releases and 98% satisfaction. Mentored team members, increasing performance by 30% and retention by 20%. Worked with clients like Ooredoo, EAC, MTN Africa. CHI Ltd, Abbott, Mother Dairy, Panasonic, Yakult, Emami and Britannia Industries, achieving a 90% success rate. Technical Support / Delivery Manager SIEMENS Information Systems Ltd., Kolkata, India (Mar 2000 – Sep 2013)        Led a team of 35 to deliver 15+ telecom projects with 90% customer satisfaction. Improved billing mediation by 75% via new processing system architecture. Increased billing system efficiency by 25% through process optimization. Reduced system downtime by 30% and fraud detection errors by 25%. Improved system performance by 15% through successful upgrades. Delivered a project under budget, achieving an 8% profit margin. Secured contracts with telecommunications giants, including DiGi, Hutchison, Bhutan Telecom, GETCO Telecom, NMBS/SNCB (Belgium), and Zain Kuwait and Indian client Reliance Telecom (India) which accounted for 80% of the company's international revenue growth while working. Skills Leadership & Management: Strategic Planning, IT Governance, Team Leadership, Stakeholder Engagement, Customer Relationship Management, Process Improvement, Team Management, Risk Management, Resource Allocation, Generative AI Project Management Tools: Service-Now, JIRA, BMC Helix ITSM Systems: Oracle, MySQL, Windows/Linux Programming: C, C++, Java, VC++, WIN32 APIs Certifications & Training                    AI Tool and ChatGPT expert (Be10x) Advanced Prompt Engineering Techniques (LinkedIn) Introduction to Prompt Engineering for Generative AI (LinkedIn) Prompt Engineering and AI Agents with ChatGPT and How to Talk to the AIs (LinkedIn) Agile Project Leadership and Agile Development Practices - (PMI &LinkedIn) Exam Tips PMI Agile Certified Practitioner PMIACP (LinkedIn) Learning ITIL and ITIL Foundation 4 First Look (LinkedIn) Project Management Foundations-PMI (LinkedIn) Academy Accreditation - Generative AI Fundamentals (Databricks) Ethics in the Age of Generative AI from CPQ-QSA, (PMI & LinkedIn) Learning Microsoft 365 Copilot and Business Chat (LinkedIn) Streamlining Your Work with Microsoft Copilot (LinkedIn) Generative AI: The Evolution of Thoughtful Online Search (LinkedIn) Oracle Cloud Infrastructure Foundations 2021 (Oracle) IT Service Management Foundations Tools (LinkedIn) Learning ServiceNow Next Experience UI and Learning ServiceNow (LinkedIn) ServiceNow Basic Administration (LinkedIn) Completed Service-now System Administrator Course, Service Portal in Service-now and Complete Service-now Developer Course (Udemy). ASAP – Service Activation System (Metasolv) Education Bachelor of Commerce - Osmania University - Hyderabad November 1995 Honors Diploma in Information and System Management (HDISM) – APTECHChandigarh September 1997 Oracle 7.1 with Developer 2000 (Forms 4.5 and Reports 2.5) – STG - Kolkata April 1997 Java and Advance Java - TECHNO Campus – Kolkata May 2001