Tapesh Bhaduri

I am a seasoned Senior Delivery Manager with over 20 years of experience driving impactful IT, telecom, and digital management solutions across global organizations. My career journey reflects a deep commitment to excellence, operational efficiency, and customer satisfaction, underpinned by a robust foundation in project delivery and technical support.

Throughout my career, I have consistently led cross-functional teams to success, managing large-scale projects with precision and agility. At Ubq Technologies Pvt. Ltd., I spearheaded a complex migration initiative that enhanced system efficiency by 35% and achieved a 95% project success rate across more than 25 major product initiatives. I am proud to have maintained a 96% customer satisfaction rate while resolving over 1,000 technical issues, a testament to my problem-solving skills and focus on quality.

My earlier role at Siemens Information Systems Ltd. further shaped my expertise in telecom solutions. I led a 35-member team to deliver over 15 telecom projects, improving system performance, billing accuracy, and customer experience. These projects contributed significantly to international revenue growth, especially with clients like DiGi, Hutchison, Zain Kuwait, and Reliance Telecom.

I am highly skilled in using modern project management tools like ServiceNow, JIRA, and BMC Helix ITSM. My technical proficiency spans systems like Oracle and MySQL, as well as programming in C, C++, Java, and WIN32 APIs. My continuous learning mindset has driven me to obtain numerous certifications in Generative AI, Agile methodologies, ITIL, and cloud infrastructure, including recent training in Microsoft 365 Copilot and advanced prompt engineering.

What distinguishes me is my ability to bridge the gap between technical execution and strategic leadership. I mentor teams to elevate performance and retention, streamline processes for better ROI, and engage stakeholders effectively to align technology with business goals.

I thrive in dynamic environments where innovation, resilience, and leadership matter. Whether it's collaborating with global clients or adapting to emerging technologies like AI, I bring a solutions-oriented approach that drives sustained value.

I welcome opportunities to contribute to visionary organizations that seek transformative IT and digital delivery excellence.