Creative, motivated and ambitious problem solver with a background in customer support, marketing, content creation & graphic design seeking to create the perfect balance between business and user needs through design thinking. Demonstrated success in using visual design principles to help increase conversion rates and sales. Well versed in B2B software, SaaS, and consumer-facing products. Strengths include conducting research to discover how businesses can stand-out amongst competitors, creating minimal wireframes, managing multiple projects with competing deadlines, and facilitating in-depth usability tests. Adept in collaborating with a team and advocating for users and customers.