Tanmay Basu

TANMAY BASU Service Delivery | Project Management Phone: - | E-Mail:-Achievement-driven professional targeting mid/ senior- level assignments in Operations/ Business/ Project/ AI verticals with an organization of repute. Profile Summary ● ● ● ● ● ● Showcasing a robust history of steering progressive US healthcare management for more than 16 years, with an emphasis on spearheading strategic initiatives in varied professional settings. Presently engaged with the client collaborative as the Service Delivery Manager at Cognizant, Pune, ensuring strategic alignment, customer satisfaction, and adept management of staffing levels. Cultivating a highperformance team culture is integral to my current role. Spearheaded transformative strategic initiatives and championing operational excellence across multifaceted healthcare landscapes. Harnessing extensive proficiency in project management, data modeling, and quality management to maximize Provider ROI (financial & Non-financial) and elevated the standards of Value-Based Care in the hospitals by diligently monitoring HCC scores and Medicare Advantage patients. Innate excellence in formulating future objectives & operational policies / procedures for the performance of the organization; consistent record of delivering results in managing business operations with focus on performance and expertise in planning strategies, defining targets, resource administration, SLA & KPI optimization and allocation of manpower. Competency in developing & maintaining relationships with business stakeholders, defining service delivery standards while ensuring adherence to OLAs/SLAs; exhibited excellence in managing various activities pertaining to Operations encompassing setting up of targets, SOP & SLA management, budgets, quality assurance, MIS reporting & best practices implementation. Technology Evangelist enthusiastically meeting deadlines with innate skills in building high performing teams members that excels in delivering business value through technology transition. Key Skills Strategic Business Planning AI & Automation Organizational Improvisation Visionary Leadership Continuous Process Improvement Cross-functional Coordination Service Delivery Management SLA & KPI Optimization Strategic Partnership Revenue Generation Technology Integration Client Satisfaction Business Growth Client Relationship Management Operational Excellence Risk Mitigation Training & Development Team Building & Leadership Work Experience Since Mar’23 | Cognizant, Pune | Service Delivery Manager Responsibilities: ● ● ● ● ● ● ● Forging strategic partnerships with client Operations Managers to elevate customer satisfaction and drive operational excellence. Optimizing staffing levels for seamless service delivery, ensuring punctual and precise operations. Leading transformative approaches to recruitment, training, and development for a high-performance team culture and exceptional results. Providing visionary leadership to operationalize business plans, surpass targets, and drive sustainable revenue gains. Crafting and executing initiatives for market expansion and revenue growth in collaboration with core business operations. Establishing comprehensive annual business plans globally, implementing refined processes, and sophisticated systems. Driving organizational profitability through strategic management decisions and new avenues for business development. ● ● ● ● ● ● ● ● ● ● ● ● Building impactful customer relationships, proactively addressing queries, and exceeding satisfaction metrics. Implementing quality assurance programs, ensuring regulatory compliance, and refining processes for high-quality service delivery. Optimizing KPIs for efficiency and effectiveness, surpassing established benchmarks. Cultivating strong relationships with healthcare clients, seeking feedback, addressing concerns, and identifying opportunities for service enhancement. Allocating and managing resources for optimal service delivery, implementing cost-effective measures without compromising quality. Leading continuous process improvement initiatives, streamlining workflows, and enhancing operational effectiveness. Identifying and mitigating risks in service delivery, ensuring uninterrupted healthcare services. Providing strong leadership, fostering a collaborative, high-performance culture, and implementing training programs. Exploring cutting-edge technologies to enhance service delivery, fostering innovation within the team. Managing three hospitals in collaboration with a team comprising one Team Manager, two Team Leaders, and 60 Scribes. Providing support for the overall process of management and corporate decision-making, with a focus on ensuring profitability and delivering returns to shareholders. Ensuring SLA management and customer satisfaction by effectively utilizing information systems and reviewing the overall structure. Jul’22- Mar’23 | HCL, Chennai | Business Manager Responsibilities: ● ● ● ● ● Collaborated with stakeholders to gather requirements, scope projects, and meticulously documented business requirements. Possessed comprehensive knowledge and understanding of the business model, particularly in Management Consulting in the US Healthcare sectors. Managed various stages of projects, including preparing project definitions, estimating schedules, creating project schedules, identifying critical paths, managing risks, and handling change management. Provided support for the overall process of management and corporate decision-making, with a key focus on ensuring profitability and delivering returns to shareholders. Emphasized SLA management and customer satisfaction, ensuring the effective utilization of information systems and reviewing the overall structure. Dec’16- Jul’22 | IKS, Navi Mumbai | Asst. Manager Responsibilities: ● ● ● ● ● Spearheaded the development of ROI strategies for hospitals, focusing on both Fee-for-Service and Value-Based Care models; diligently monitored HCC covered ratios and managed MA Panel size to optimize healthcare outcomes. Orchestrated the transition of medical scribing (SCRIBBLE) initiatives in major hospitals, overseeing the entire process from initiation to execution. Additionally, formulated comprehensive ROI assessments, covering both financial and non-financial aspects. Propelled business excellence by suggesting technology-based solutions to enhance functional efficiency. Conducted thorough evaluations of KPIs through significant data analytics, ensuring the continuous maintenance and optimization of dashboards. Initiated collaboration with C-suite level executives, industry associations, and other stakeholders. Gathered requirements, scoped projects, and meticulously documented business requirements. Previous Experience Jun’15- Dec’16 | IDS, Chandigarh | Senior Physician Assistant Achievements: ● ● Introduced innovative training programs to lead a multicultural team, yielding a 20% increase in efficiency. Established the live medical scribing business in India with collaboration with Augmedix and successfully scaled it up as a team to 60 physicians/clinic group Nov’14- Jun’15 | MModal, Nagpur | Operation Manager Achievements: ● Implemented process improvements to manage daily operations, leading to a 15% reduction in turnaround time. Aug’09-Nov’14 | Shivam Infonet, Ahmedabad | Production Manager Achievements: ● Introduced automation solutions to direct production processes, resulting in a 25% improvement in efficiency. Apr’08- Aug’09| College of Medical Sciences, Bharatpur | Implementation Manager Achievements: ● Implemented lifecycle processes according to organizational needs, regulatory requirements, and customer demand. Jan’98- Apr’08 | IDS, Chandigarh | Supervisor Achievements: ● ● Improved employee time management and increased productivity by monitoring workflow. Established the medical transcription business in India in collaboration with Heartland Ohio and transitioned more than 50 clinics/hospitals. Certifications ● ● ● ● ● ● ● ● ● Fundamental Generative AI Certification. Google Accelerator Program Participant. Certified Business Analysis Professional (CBAP) from Simpli-Learn. Tableau 10 Certification from Simpli-Learn. Value-Based Care Certification from Coursera. Python Certification from Simpli-Learn. Scrum Master Certification from Simpli-Learn. PMP Certification from Udemy. AHIP AHM 250 (PHAM) Certification. Education ● PG Hospital and Healthcare Management: Hospital Administration from Symbiosis, Pune in 2011. Personal Details Languages Known: English, Hindi, Bengali Address: 307 Delecia Apartment Hinjewadi Phase 1, Pune, Pin: 411057