Tanmay Basu

Showcasing a robust history of steering progressive US healthcare management for more than 16 years, with an emphasis on spearheading strategic initiatives in varied professional settings.  Presently engaged with the client collaborative as the Service Delivery Manager at Cognizant, Pune, ensuring strategic alignment, customer satisfaction, and adept management of staffing levels. Cultivating a high-performance team culture is integral to my current role.  Spearheaded transformative strategic initiatives and championing operational excellence across multifaceted healthcare landscapes. Harnessing extensive proficiency in project management, data modeling, and quality management to maximize Provider ROI(financial & Non-financial) and elevate the adding HCC scores, Medicare Advantage and standards of Value Based Care.  Innate excellence in formulating future objectives & operational policies / procedures for the performance of the organization; consistent record of delivering results in managing business operations with focus on performance and expertise in planning strategies, defining targets, resource administration, SLA &KPI optimization and allocation of manpower.  Competency in developing & maintaining relationships with business stakeholders, defining service delivery standards while ensuring adherence to OLAs/SLAs; exhibited excellence in managing various activities pertaining to Operations encompassing setting up of targets, SOP & SLA management, budgets, quality assurance, MIS reporting & best practices implementation.