Tanisha Lue
Portmore, Saint Catherine, Jamaica--
linkedin.com/in/tanisha-lue
Summary
As a Customer Service Representative at Influx, I provide timely and professional support to clients across
various channels, such as Slack, Zendesk, Gorgias, Intercom and Shopify. I have been working in this role for
over two years, and I have developed strong communication, problem-solving, and customer satisfaction skills.
I have handled over 10,000 tickets, resolved 95% of issues within 24 hours, and received positive feedback
from customers and managers. I also work as a Virtual Assistant, offering administrative, technical, and creative
services to various clients online. I have been doing this for more than six years, and I have gained valuable
experience in managing multiple tasks, deadlines, and projects. I am passionate about providing excellent
customer service, learning new skills, and advancing my career.
Experience
Paralegal
Amina Matheny-Willard, PLLC
Mar 2023 - Present (11 months)
Customer Service Representative
Influx
Sep 2021 - Present (2 years 5 months)
Virtual Assistant
Fiverr
Aug 2017 - Present (6 years 6 months)
Legal Secretary
Janica Law
Apr 2021 - Dec 2022 (1 year 9 months)
Production Team Lead
Alorica
Apr 2020 - Apr 2021 (1 year 1 month)
-Oversee the activities of assigned production employees.
-Coach, train, and develop subordinates
-Monitor outstanding PINs (eg. performance, attendance, etc)
-Develop Daily Action Plan
Customer Service Representative
Alorica
Tanisha Lue - page 1
Oct 2017 - Apr 2020 (2 years 7 months)
-Greet customers warmly and ascertain problem or reason for calling
-Resolve customer complaints via phone; verify account information
-Assist with the placement of orders, refunds, and replacement of items
-Updating customers’ records, informing customers of policies, deals, and promotions, facilitating
transfers to the necessary departments when necessary.
Education
The University of the West Indies-Open Campus Morant Bay
Bachelor of a Science, Banking and Finance
2015 - 2019
Morant Bay High School
Associate's degree, Business Administration and Management, General
Sep 2007 - Jun 2014
Skills
Document Management • Legal Document Preparation • MyCase • Email Management • Data Entry •
Legal Assistance • Customer Service • Lead Generation • Slack • Zendesk
Tanisha Lue - page 2
