Tania Mae Miles

Tania Miles Bacolod City, Philippines Skype: live:milestania Email:-Cell:- CAREER OBJECTIVE A dynamic and sociable team member, benefiting from experience as a tutor, representative and administrative work. Has the ability to be independent, solve problems, deliver excellent customer service, and deal with complaints and inquiries from all types of people. Aspiring for any position that would commensurate to my educational and relevant work experience. SKILLS Proficient in written and verbal in English Language Well versed in Microsoft Office Programs e.g. MS Word, PowerPoint etc. Above Average Typist and efficient in multitasking TEACHING EXPERIENCE SPEAKUP, ESL Tutor December 2020- December 2021 Teaching mostly Vietnamese young learners to prepare for school English test and IELTS exams Focused mainly in enhancing their listening and speaking skills CETT, ESL Tutor April 2020- October 2020 Teaching Korean and Japanese kids, young professionals and seniors to use different kinds of useful expressions and preparing them for TOIEC and OPIC exams WUWOW, ESL Tutor May 2019- September 2019 Conducting live 25-minute micro-courses to a small class of 1-3 Taiwanese university students and professionals TAL, ESL Tutor April 2015- March 2018 Assisting Chinese kids ages 8-10 years’ old enhances their vocabulary and reading comprehension and preparing them for exams and monitoring progress OTHER WORK EXPERIENCE VIRTUAL ASSISTANT August 2020- up to present Format Keywords in spreadsheet tracker Creating/cloning a new campaign Doing random task assigned by manager FUSION SHAWARMA CAFE, Store Manager August 2018-May 2019 Responsible in recruiting, training, supervising staff Deals with customer queries and complaints Ensuring that the restaurant delivers high-quality food and good customer service Organize stock and equipment, order supplies and oversee building maintenance, cleanliness and security FREELANCER, Data Entry Specialist March 2018-May 2019 Create and manage spreadsheets Process orders and upload art works for an e-commerce site. UBIQUITY GLOBAL SERVICES, Customer Support Representative May 2014- up to March 2015 Assist customers with questions or issues regarding their debit card account received Deals with the transaction dispute and contact merchant on customers’ behalf Uses computerized system for tracking, information gathering TELETECH BACOLOD, Technical Support Representative October 2012 – January 2013 Taking inbound calls and provides assistance in basic internet troubleshooting Schedule/reschedule dispatch Escalate customer concern if beyond the scope of support CONVERGYS BACOLOD, Tier 2 Technical Support Representative April 2012 - October 2012 Taking Inbound calls, go outbound if necessary Troubleshoots internet, cable and phone PANASIATIC Call Center INC. Customer/Technical Support Representative Sept 2010 -June 2011 Responsible for taking escalation calls and administrative tasks Club Edge Cafe, Cashier August 2004 - April 2005 Receive customer orders and cash payments In charge of store inventories. e.g. supplies, food ingredients, liquor Process/receive invoice for band supplies etc. Global Expat Solutions, Company Secretary October 2007- December 2007 Organize files, answer phone calls Process payroll Perform other essential tasks EDUCATION Mondriaan Aura College, Subic Freeport Zone,- Bachelor of Arts and Sciences in Mass Communication University of St. La Salle – Bacolod,- Bachelor of Arts and Sciences in Mass Communication TRAININGS Customer Service Representative (KGB Philippines) October 2008 - January 2009 Sales and Marketing Consultant (Ampelos Tower) February 2008 Call Center Training Program (Mondriaan Aura College) June - October 2006 SouthEast Asian Games Volunteer November - December 2005 PERSONAL INFORMATION Date of Birth: January 5, 1985 Civil Status: Single Age: 37 Height: 168 cm REFERENCES Atty. Manuel Rosapapan Dean of the Student Affairs Mondriaan Aura College Tel. No. - Guiner Lozo Team Supervisor CETT Tel No: - Jose Alberto Pefianco Administration Officer AVP Bldg. Mandalagan Tel No: -