Tan Seng Kiat

TAN SENG KIAT Scrum Master - / - •-• Singapore PR|Malaysian EXECUTIVE SUMMARY Seasoned Scrum Master progressing towards Product Owner role with >5 years' experience in agile development framework, problem solving, project and team management, working with cross-functional and remote teams to improve overall delivery pipeline and agile capability across software development, cloud and technology industries. Demonstrated track record and expertise in conceptualising and driving technical solutions for complex problems; adept in identifying opportunities for process improvement and operational efficiencies that lead to significant reduction of cycle time and supporting over USD$5M in business revenue for ZHRM. Facilitated organizational adoption of agile and acted as mentor to smoothly onboard new remote DevOps team members, helping them to understand scope and vision of product, adhering to scrum practices and rules. Achievements include: Proactively nurture the remote team (mainly in Pakistan) to produce great quality works. (Showsuite) Increased sprint productivity by 30% with reduced process waste through provision of Scrum training and nurturing proactive and self-organized remote developers. (ZHRM) Managed quality and profitability of ~SGD$5M in projected revenue by developing and implementing ‘Ready To Travel’ mobile app project; monitored app infrastructure and front-end applications to ensure 99.9% uptime. (TechAtrium) Raised project delivery cycles by 25% in championing application of scrum techniques that resulted in enhanced team planning capacity. (HerdHR) KEY SKILLS Project Management & Implementation • Agile Frameworks & Governance • Sprint Planning & Review • Scrum Ceremonies • Sprint/ Burndown Charts & Reporting • Product Backlog Grooming • Project Scoping & Design • Acceptance Testing • Documentation • Business Analysis • Business Process Improvement • Budget Management • Application Development • Troubleshooting & Support • Problem Solving • Service Delivery Management • Quality Assurance & Control • Resource Allocation & Planning • Stakeholder Relationship Management • Cross-functional Team Leadership • User Training • Team Development • Coaching & Mentoring PROFESSIONAL EXPERIENCE SENIOR WEB DEVELOPER (REMOTE)Mar 2018—Present Showsuite Pte. Ltd. (showsuite.com), Singapore Property portal that allows investors & buyers to purchase new properties anytime & anywhere. Leads a team of 4 front end developers who mainly located in Pakistan with agile processes across user experience (UX) design best practices and product delivery management, and supporting over SGD$800k in revenue for Showsuite.com across Singapore. Collaborate closely with key stakeholders to identify and analyze core product requirements to reduce development rework process, increase operational efficiency ensuring quality and on-time product deliverables. Work closely with DevOps developers to make sure the requirements are fully understood among the team members. Facilitate scrum events to track, escalate and remove impediments; conducted sprint retrospective and followed up on action items for continuous improvement. Significant Achievements Increased sprint productivity by 25% with reduced process waste through provision of Scrum training and nurturing proactive and self-organized remote developers. Minimised up to 50% of development rework process by leveraging wireframes to get visual understanding on technical requirements and solution’s functionality. Enforced Scrum principles that resulted in reduction of cycle time by 25% and increasing team’s throughput in <4 weeks. SCRUM MASTER (REMOTE)Jan 2018—December 2019 Zentrum Human Resource Management (ZHRM.ch), Switzerland Organization with fully automated assessment platform that provides hiring tools, knowledge, practices and talent sourcing services. Scrum Master leading team of 10 incorporating agile processes across user experience (UX) design best practices and product delivery management, and supporting over USD$5M in revenue for SmartSwissParticipation.com across Switzerland. Collaborate closely with key stakeholders to identify and analyze core product requirements to reduce development rework process, increase operational efficiency ensuring quality and on-time product deliverables. Facilitate scrum events to track, escalate and remove impediments; conducted sprint retrospective and followed up on action items for continuous improvement. Oversee resource management process, including hiring, deploying, firing, grooming, coaching and training of new remote developers, in maintaining high integrity of hiring standards and collaborative team culture. Significant Achievements Increased sprint productivity by 30% with reduced process waste through provision of Scrum training and nurturing proactive and self-organized remote developers. Minimised 30% of development rework process by leveraging wireframes to get visual understanding on technical requirements and solution’s functionality. Enforced Scrum principles that resulted in reduction of cycle time by 30% and increasing team’s throughput in <4 weeks. PROJECT MANAGERJan 2017—Jul 2017 TechAtrium Innovations Pte Ltd, Singapore Software development house handling and specializing in web and mobile solutions, project management and product development. Privately held firm running its internet operations with up to 50 employees in Singapore. Directed team of 6 overseeing development and maintenance of detailed project plan and workflow for active client account, totalling SGD$5M+ in projected revenue across Singapore. Worked closely with senior project manager to define project goals & timeline, coordinating budgets, and effectively managing and resourcing for end-to-end project lifecycle. Conceptualised, planned and executed solutions and services in partnerships with cross-functional and marketing teams, developing marketing agenda and recommendations to reduce audience saturation. Monitored projects on ongoing basis, evaluating progress and quality, managing issue resolution and taking corrective action as necessary; tracked and communicate project status to stakeholders and investors through weekly excel reports. Significant Achievements Managed quality and profitability of ~SGD$5M in projected revenue by developing and implementing ‘Ready To Travel’ mobile app project with media partner; monitored app infrastructure and front-end applications to ensure 99.9% uptime. Raised sales revenue by 5% in partnership with BeMyGuest (Asia’s leading provider of tours and activities) to deliver ticketing platform system improvement service for ~50k users across multiple service productions. SYSTEM DEVELOPER (SCRUM MASTER)Feb 2015—Dec 2016 HerdHR Pte Ltd, Singapore Payroll software company providing businesses with suite of cloud-based solutions including integrated e-Recruiting and applicant tracking. Managed team of 6 supporting projects using agile scrum methodology to improve story writing, feature discovery, and requirements gathering process, leading to more transparency across 2 teams, driving great business value of over SGD$1M with short turnarounds. Monitored development progress throughout each sprint, effectively resolving issues and impediments to ensure project was within scope and budget; communicated regularly with key stakeholders and senior management with timely progress updates. Identified, analysed and validated requirements with stakeholders, effectively documenting business workflow processes via user stories that led to reduced development rework efforts and increased stakeholders’ satisfaction. Coached and empowered team members on Scrum practices to self-organize and grow cross-functionally in managing projects; facilitated monthly Scrum events such as stand-ups, backlog grooming, sprint planning and retrospectives to fuel collaboration and community of continuous improvement. Significant Achievements Raised project delivery cycles by 25% in championing application of scrum techniques that resulted in enhanced team planning capacity. Achieved annual savings of ~SGD$5M and improved data integrity for ~2K users through implementation of HERD apps for 4 key clients to track their employees’ work performance. HYBRID DEVELOPEROct 2014—Jan 2015 Singapore Press Holdings, Singapore SPH (SGX: T39) has businesses in print, digital, radio and outdoor media, and property and aged care. SPH has >4K employees, including team of ~1K journalists operating globally. Guided development team through transition from waterfall to Agile development, effectively steering away from waterfall development; delivered on-time project deliverables, prioritization, estimates and planning with compliance to industry standards. Collaborated with multiple cross-functional teams in development through productive business discussions that resulted in timely implementation of product roadmap and in highest quality. Significant Achievements Built and launched Trezo (online sales and advertising platform), resulting in 25% increase in stakeholder satisfaction and increased profits YoY. SENIOR WEB DEVELOPEROct 2013—Sep 2014 Webvance Sdn Bhd, Kuala Lumpur, Malaysia Interfaced with backend systems using Laravel to develop online tutoring app and produce dynamic user experiences; worked with CEO and 2 iOS developers on project. SENIOR JAVA DEVELOPERJan 2013—Sep 2013 Macromac Tecnology Sdn Bhd, Kuala Lumpur, Malaysia Worked with CTO and Junior Java Developer to maintain and improve current system for Malaysia Corporate Court, integrating front end technologies and Java web frameworks like Spring. APPLICATION DEVELOPERJul 2011—Oct 2012 Hitachi eBworx Sdn Bhd, Selangor, Malaysia Led (interim) team of 4 Database and Web Developers, solving software bugs and enhancements for Maybank Project (ECRS). PERSONAL PROJECT HSIOphthalmology Queue System At the height of Covid-19 pandemic, the public health system was functioning at their capacity as they always have. Approached by an Ophthalmology to allow patients to wait in their cars or somewhere outdoors. System needed to be: Free Doesn’t require any infrastructure Easy to install & use Built in 3 weeks that allows patients to practice physical social distancing by reducing the number of patients in the hospital at any given time. The system fulfils all the constraints: Hosted on heroku (free) Server-less (doesn’t require any infrastructure) Mobile-site friendly (no installation, works on any phone or web browser) Only requires patients to input their queue numbers (easy to use) For reference: https://github.com/sengkiattan/HSIOphthalmology EDUCATION & PROFESSIONAL CERTIFICATIONS Bachelor of Computer Science (Hons) • Universiti Tunku Abdul Rahman • Malaysia • 2011 Dean’s List – 2009 & 2011 Certified Professional Scrum MasterTM Level I (PSM I) • Scrum.orgTM • 2019 TECHNICAL SKILLS Project Management: MS Project • Atlassian • MS Office Scrum: PSM-I • Jira • Trello Data Modeling: ERD • Data Flow Diagrams • UML • Use Case Modeling Development Methods: Agile • Waterfall Software Engineering: Full SDLC exposure • Software Quality Assurance Languages: Java • J2EE • Swift • Kotlin Databases: Oracle (P/L SQL) • MYSQL • SQLite • MS Access Web Tools: HTML • XML • PHP • Javascript • Apache • AngularJS • Typescript Automation Testing Tools: SoapUI • Swagger • Postman Operating Systems: Unix • Windows • Mac MISCELLANEOUS INFORMATION Languages: Fluent in English, Mandarin and Malay Nationality: Singapore PR | Malaysian Availability: 1 Month’s Notice