TAMMIE L. RAY-
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http://www.linkedin.com/in/tammieray
EXECUTIVE SUMMARY
Over 10 years’ experience across diverse industries, including Healthcare, Human Resources, Technology,
Manufacturing, Consulting and Banking. Strengths include Change Management, Leadership Development, and
Consulting with leaders. I partner with leaders at all levels and people within the organization, using customercentric and creative strategies to proactively address needs and drive successful outcomes.
Adaptable, and results-driven, I thrive both independently and as part of a team. With a strategic mindset, I
facilitate smooth transitions for people and process, leading consulting sessions that integrate tailored solutions
aligned with corporate goals. I’m passionate about creating innovative strategies and solutions that enhance
engagement and drive long-term positive impact on organizations.
Recently awarded Platinum status by the Association of Change Management Professionals, for voluntary
contributions. I actively promote best practices and foster growth, and have been recognized for collaborating
on Jeff Skippers book “High-Impact Workshops for Leading Change.”
PROFESSIONAL EXPERIENCE
W.L. GORE & ASSOCIATES – (2020 – Present)
Medical (Healthcare) Center of Excellence Functional Organizational Change Management
• Developed and maintained a holistic and integrated strategy for change across the programs building
internal and external organizational practice for Change to ensure customers have a seamless interaction.
• Mentored Leaders, future Change Managers enhancing our tools to empower associates in Change
Management. Built relationships as a primary contact for all internal and external customers.
• Supported the execution of a Change Management strategy for implementations, ensuring alignment with
key project milestones and consistent user adoption approaches.
• Ensured external partners or vendors are meeting agreements on SOW deliverables.
• Modeled and encouraged diverse thinking, focusing on the associates' point of view.
• Developed Global templates for best practices in Change Management. Ran monthly Change Managers
meetings to ensure cross-functional we worked effectively.
• Designed & facilitated strategic engagements for decision-making, driving alignment & effective outcomes.
• Led cultural transformational large-scale initiatives that drove organizational improvements while
developing and implementing talent management strategies to enhanced team performance and agility.
AVANADE (Joint Venture with Accenture and Microsoft) – (2013 - 2020)
Senior Organizational Change Management Consultant
• Focal for risks, project management, training and development, and escalation with C-level clients and
internal associates. Quality assurance for project teamwork, lesson learned workshops.
• Collaborated with leadership regarding strategy, communications, training, & performance management.
• Executed, planned and tracked development projects and escalated issues promptly.
• Drove performance enabling better integration into the company culture and increased team efficiency.
• Streamlined lessons learned and onboarding process and storage for documents.
• Created Center of Competence for knowledge and best practices for contact center management.
• Training lead for internal and external organization, design launch strategy, and work with instructional
designers to create best-practice adult learning techniques for training and sustainment.
• Managed and supported offshore and on-shore resources to optimize performance on teams.
• Led HR survey, strategy and learning initiatives, workforce planning, talent acquisition, onboarding, attrition,
process improvement, and worked with technology teams, legal, policies, and career goals.
• HR transition focal to the new learning platform, training H.R., Support, and employees through the journey.
JPMORGAN CHASE (CHASE) – (2012 - 2013)
Regional Training Manager
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Managed instructional designers, curriculum/procedure writers, and training facilitators for business
stakeholders to deliver the support and knowledge transfer leveraging Kirkpatrick Model, Blooms Taxonomy.
Established and tested a standard of training materials and procedures for associates in a central repository
location for audit readiness. Collaborated with teams to improve processes.
Collaborated with leadership team regarding communications and performance management changes.
Coached various associates on the importance of goal setting; assisted them in successfully developing and
setting their goals to meet their long-term objectives.
Manage training, library, quality testing, and evaluation of associates utilizing the various programs to
maximize employee performance and retention while handling escalations, planning and process
improvements.
Facilitated training sessions to develop and implement learning solutions to enhance participation and
adoption—coached leadership development programs for future and current leaders.
Worked with Subject Matter Experts to create audit and risk readiness documents to comply with legal and
compliance internal and external auditors.
ROBERT BOSCH TOOL CORPORATION (BOSCH) – (2010 - 2011)
H.R. Organizational Change and Development
• Developed and established a series of Change Management initiatives aligned to the company's needs and goals
to maximize future corporate performance and provide needed structures, processes, and approaches to support
change management and implementation of policy standards.
• Championed and implemented management and associate development with H.R. Directors at fourteen
company locations resulting in universal, strategic direction and associate approach and cohesion of company
culture and strategy across all offices.
• Collaborated, coached, advised 50+ company leaders using 360 º feedback process to more effectively translate
goals & leadership objectives, ensuring positive org. change, increased associate satisfaction, reduced attrition.
• Orchestrated and showcased the pilot of select departmental teams to implement Lean Office, enabling all
company departments to experience firsthand its implementation's value and strategic impact.
• Led and organized the analysis of existing enterprise programs and process flows, resulting in increased program
relevance and a higher quality of corporate mission and vision.
• Spearheaded the strategic analysis of the associate survey to strategically address and communicate critical
results enabling the ability to compare associates' engagement, satisfaction, and morale levels at all U.S., Canada,
and Mexico facilities.
EDUCATION
Masters of Science in Management and Organizational Behavior
Benedictine University, Lisle, IL
Bachelor of Arts in Management and Leadership
Judson College, Elgin, IL
CERTIFICATIONS
Certificate in Organizational Development
Myers Briggs Type Indicator (MBTI) Certification
Personnel Decisions International (PDI) 360º Feedback Profiler Certification
Prosci Change Management Certification
LUMA Design Thinking Certification
Microsoft Service Adoption Specialist Certification
Crucial Conversations for Mastering Dialogue
