Tami Suchon
220 North St.
Blacklick OH-
QUALIFICATIONS
● Professional with 20 years in customer service, 10 years Training and Sales
● Proven leader; creative, independent thinker with strong collaborative and team-playing abilities.
● Excellent interpersonal and communication skills; effectively conveying information with patience, humor,
and levity; professional, friendly demeanor.
●
Resolution and results oriented with challenging issues that require in-depth troubleshooting
● Confident Self-Starter with learning new programs, applications and systems
SKILLS
● Knowledgeable with a variety of technologies and applications, Web and PC based, including MS Office.
● Proficiency with CRM’s, EMR’s, EHR’s, social networking and database applications.
● Capacity and aptitude for quickly learning new applications and platforms.
EXPERIENCE:
National Church Residence (October 2016 to Present)
Johnstown, OH
Service Coordinator
● Provide Support Services to seniors
● Conflict Resolution with Resident and Service Providers
● Find and apply for senior programs that suit the Residents needs
● Organize events including Healthcare, Financial, Low Income programs that may benefit the Residents
● Communicate with Home Service Companies to bring in help when needed
● Work with the Residents, their families and their Care Team to build a solid relationship together
Pleasanton Diagnostic Imaging
Patient Services Representative (December 2015 to 2016)
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Pleasanton, CA
Provide all front-office patient support, ensuring patients have performed all preparatory requirements and are
comfortable with upcoming procedures.
Manage appointment scheduling, billing functions, including CPT and ICD-10 coding.
Gaffey Healthcare, Inc.
Pleasanton, CA
Customer Support Representative (July 2014-October 2015)
● Provided level-one client support via phone, email and instant messaging.
● Troubleshot and triaged client/user issues.
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Trained clients in application usage and assisted with customizable report creation.
Forefront Telecare, Inc.
Emeryville, CA
Director, Client Services (2007 to 2014)
● Developed creative and successful marketing tools to boost sales and use of product.
● Managed client accounts for over 50 healthcare organizations and provided ongoing
support through life of relationships.
● Followed Leads and Connections made through conferences, referrals and the website to boost sales, acted
as a liaison between potential clients and the Sales Manager, First point of contact with future clients
● Trained clients in web-based telehealth technology, building relationships with and instilling confidence in
participants through creative, active, and comfortable environments.
● Collaborated with clients on optimal program design.
● Worked with doctors, staff, and families to build a better community environment for residents.
● Performed in-service training for client staff that increased productivity, accountability, morale, and
participation in telecare program.
E and S Ring Property Management
Pleasanton, CA
Property Manager -)
● Managed application process through entire tenant leasing lifecycle.
● Sales, Maintained occupancy goals at 98% and higher, exceeded sales goals on a regular basis.
● Completed monthly market analyses, keeping 100% current.
