Tamarsha
Smith
Daytona, St. Catherine, Jamaica--
Highly Proficient customer service representative with a wide range of experience which couples greatly
with my interpersonal skillset in self-navigation, team building, and task management
Skills
Active Listening
Time Management
Multitasking
Google Suite
Proficient in Zendesk, Gorgias, and Shopify
Experience
FEB 2021 – DEC 2022
Brand Advocate /All-Star Star Virtual Agents
I was a brand advocate for Pandora Jewelry where I assisted customers via chat and phone with refunds,
reshipments, missing items, and placing orders.
MAR 2019 – FEB 2021
Customer Service Representative / Innovative Solutions
I assisted customers via email and chat regarding their Covid test results, refunds, and payments and
provided information regarding Covid requirements when traveling
Education
JULY 2017
CSEC / St. Catherine High School
I graduated and achieved seven (7) CSECC Passes and a high school diploma
Interests
Research and Development
Volunteering and community involvement
