Tamarsha Smith

I am an Operations Specialist with over three years of experience supporting high-volume e-commerce environments through structured workflows, data accuracy, and process optimization. My work focuses on maintaining operational efficiency, preventing revenue discrepancies, and ensuring backend systems run smoothly.

In my most recent role, I owned refund and returns operations within Loop Returns, auditing transactions and reconciling data across Shopify and fulfillment systems to maintain a 1.73% refund rate. I built weekly and monthly dashboards to track SKU-level trends, order volume, and financial impact, and documented SOPs and trained team members to ensure consistency.

I bring strong attention to detail, systems thinking, and accountability to every role. I understand how small errors can create downstream operational issues and prioritize precision, clear documentation, and proactive problem-solving.

I am comfortable working independently in remote environments aligned with U.S. Eastern Time and using tools such as Shopify, Loop Returns, ClickUp, Google Workspace, and CRM systems.

I am seeking a remote Operations Associate or Specialist role where I can contribute to scalable systems, strengthen internal processes, and support sustainable business growth.