Tamara Ljesevic

Ljesevic Tamara Tamara Ljesevic Translation, Content Management & Customer Service -- Bjelisi 34 Bar, 85000 Montenegro ㅡ Skills & Languages ● ● ● ● ● ● ● ● ● ● ● ● ● English (fluent) Russian (fluent) Serbian (native) MS Office Figma - Website UI Design Figma - UX/UI Interactive Prototyping (low fi and high fidelity) HTML/CSS (beginner-level knowledge) Website/App Localization Translation Proofreading/Copyediting Canva, Adobe Lightroom Reception, Client Support, and User Experience Sales Management ㅡ Experience APARTMENTS NADEZDA | Receptionist MAY 2018 - OCTOBER 2018 ● Kept orderly records of apartment processes, ensured the guests are satisfied with the quality of accommodation and services ● Raised the rating of the apartments on Booking. com by prompting guests to leave their positive reviews if they were satisfied with their stay ● Managed guest reservations and payments ● Processed payments and printed bills ● Managed and paid residence taxes ● Oversaw and ensured efficient work process of cleaning workers ● Managed reservations of rent-a-car requests, transfers, and other tourism-related services ● Remained available 24/7 for current guests and their questions ● Supervised the work of technicians responsible for solving technical issues DSA TRAVEL | Sales Manager MAY 2019 - OCTOBER 2019 ● Managed capacity sales and functionality of 38 accommodation objects (villas, apartments, rooms) ● Managed guests’ requests, dealt with guests’ complaints in a composed and effective manner ● Processed and organized guests’ transfer and rent-a-car requests ● Cooperated with taxi services to have the guests transported to their accommodation ● Inserted daily about 40 reservations from Booking.com into the system, more or less, depending on the daily traffic. ● Replied to emails of potential guests to answer their inquiries and provide with necessary information about the accommodation and stay ● Effectively organized work time and work-related priorities FREELANCE PROJECTS | Translator, Copyeditor, Website Tester FEBRUARY 2020 - OCTOBER 2020 ● ● ● ● Completed a number of one-time projects and tasks on Insolvo, Upwork, Translatorscafe, PeoplePerHour, uTest Proofread, copyedited, and translated articles, website content, professional biographies and resumes, short stories, and other written content Provided consulting services for clients on their written content and gave them feedback on content engagement percentage and grammar and sentence flow, optimized content to include relevant SEO keywords Tested websites for uTest and provided feedback on website usability and performance NEWPARTS | Client Support Specialist NOVEMBER 2020 - FEBRUARY 2021 ● ● ● ● ● ● Provided answers to customer inquiries about products, delivery, payment, and refunds via email correspondence Resolving customer issues with products they received, delivery or their complaints by effective cooperation with the accounting, delivery, and warehousing departments Provided client support with questions about the part specifics, verified vehicle fitment, and offered fitting parts in case the listing inquired about is not suitable for the client’s vehicle Dealt with customers in a professional, collected manner and successfully diffused issue escalations Researched car parts details and issues concerning buyers Checked and solved shipment issues and unexpected delivery circumstances TALK360 | App UI Prototyping and Visuals Localization MARCH 2021 ● ● ● Adjusted app screen visuals with translated content to ensure the text fits within the margins and looks pleasing while remaining functional Created low fidelity prototypes as a one-time project with medium interactivity for testing the main functions and user usability Created 105 app screen visuals with corresponding resolutions and translated textual content DENNIS BOCHKOV | Proofreading MARCH 2021 ● ● ● Communicated with the client to define their needs and requirements Proofread and provided feedback on client’s written content Copyedited the textual content to bring it to a polished and engaging state ARSEN KOLKOVSKY | Short Text Re-writing ● ● ● Re-wrote 6000 words to achieve a 100% originality Transformed the source text into a more appealing, factual, and concise form Researched the text subject to include more recent and relevant information regarding state laws in the USA, business approaches and strategies, profit potentials, and startup foundations THEODORE B. | UX Interactive Prototyping in Figma MARCH 2021 ● ● ● Designed an interactive wireframe prototype of a website for the client’s personal project Designed an interactive human-centered, high-fidelity prototype with four functions, a style guide, and user flow commentary Maintained effective communication with the client throughout the projects to define the project needs and client expectations INESE STADE | Creative Translation APRIL 2021 ● ● Completed a creative, proofread the creative translation of six long transcripts meant to be used in an audio guide Translated from Russian into American English language while retaining the original meaning and refining the translation to make sure it is flawless ㅡ Education Faculty of Tourism and Hospitality Management & Certifications 2017 - Oxford Centre | Diploma of English Language (Advanced C1, CEFR Standards) 2012 - 2014 BitDegree | Network Security Fundamentals 2020 BitDegree | HMTLS and CSS for Beginners Certificate 2020 LinkedIn Learning | UX Foundations: Prototyping Certificate 2021 Udacity | Localizations Essentials Certificate (Google) 2021