Talha Masood

Talha Masood About Me Results-driven Operations Specialist with 3+ years of experience supporting digital agencies and remote teams as an independent contractor. Skilled in streamlining operations, managing cross-functional teams, and delivering multi-channel projects efficiently. Experienced in business development support, including market research, proposal development, and partnership coordination. EDUCATION National University of Modern Languages (NUML), Islamabad Bachelors of Business Administration – Marketing | 3.25/4 CGPA from Sep 2020 to June 2024 SKILLS Core skills Proficient Trello, Asana, ClickUp, Pi Perform Index, Notion· Executive Support – Calendar, inbox and Travel management · Digital Project Management & Delivery - Scope & Risk Management, Client Communication & Stakeholder Alignment· Microsoft Office Suite – Word, Excel, PowerPoint, Teams· Google Suite Intermediate Automation & Workflow Optimization (PM Tools and CRM Internal Automation workflows), Zapier, Make, n8n – AI-driven tools & process automation, Content Process Optimization - KPI Tracking & Reporting – CRMs: Local Marketing Hero, HubSpot, GHL Soft Skills Leadership, Critical thinking and Emotional Intelligence · Excellent verbal and written communication· Working both in a team and autonomously EXPERIENCE Head of Operations – (Part time) HEARD For Life • • • • • • • • • Assist in operational strategy and oversee daily execution to support organizational growth and operational efficiency. Design and implement systems architecture to streamline workflows and improve internal processes. Provide administrative and executive support, including coordination, documentation, and communication management. Build and optimize sales and marketing funnels to improve client acquisition, conversion rates, and customer engagement. Monitor and refine operational processes to ensure smooth and efficient business operations. Coordinate cross-functional tasks and projects to support strategic business objectives. Identify operational challenges and implement solutions to improve productivity and performance. Support leadership with operational insights and strategic recommendations. Manage remote operations and ensure timely completion of tasks and deliverables. Digital Operations Specialist Freelance • • • • • • • • • • Premiere Mountain Communities Consultants • • • • • • Feb 2024 – Jan 2026 Remote Worked independently with clients as a consultant/independent contractor to support digital agencies in daily operations and project execution Managed remote, cross-functional teams across content, design, media buying, and operations to ensure timely delivery Set up and optimized project management systems (ClickUp, Trello, Asana) to improve workflow visibility and team accountability Developed and implemented Standard Operating Procedures (SOPs) to enhance scalability, onboarding, and consistency Provided executive support including calendar coordination, task prioritization, follow-ups, and internal communication management Oversaw end-to-end delivery of multi-channel projects including content production, paid media campaigns, and marketing initiatives Acted as a key point of contact for clients, managing expectations, timelines, and feedback loops Built and optimized workflows using automation tools (Zapier, Make, n8n) to reduce manual effort and improve turnaround time Monitored KPIs, identified bottlenecks, and implemented process improvements to enhance operational efficiency Supported strategic planning and execution by aligning operations with business goals Business Development Support Officer • Feb 2026 - Present Remote, US Supported business development through market research and opportunity analysis Assisted in proposal development including content creation, formatting, and documentation Coordinated with internal teams to gather technical and financial inputs for proposals Identified funding opportunities, partnerships, and potential projects Maintained proposal pipelines, submission records, and tracking systems Supported communication with partners, clients, and stakeholders Prepared presentations, concept notes, and briefing materials July 2024 - October 2025 Gilgit, Pakistan • • • Contributed to data analysis and reporting for BD initiatives Ensured compliance with donor/client requirements and submission standards Provided administrative and coordination support to the BD team Intern – Administration, Procurement & HR Gilgit-Baltistan Rural Support Programme (GBRSP) • Supported documentation, procurement coordination, and HR data management • Assisted in developing the Human Resource & Administration Information System (HRAIS) Demonstrated strong organizational skills, adaptability, and attention to detail • Program Intern Shoaib Sultan Khan Resource Center, Gilgit • • • • July 2023 - August 2023 Gilgit, Pakistan July 2022 - Sep 2022 Gilgit, Pakistan Organized and facilitated a panel discussion with teachers and students, identifying major youth challenges in Gilgit-Baltistan, including lack of awareness, employment opportunities, and resources for skill development. Contributed to the first comprehensive report for the SSK-Resource Center (est. Oct 2021) to document youth issues and actionable recommendations. Proposed initiatives such as goal-oriented career courses, skill development programs, women empowerment schemes, and library promotion, targeting over 200 youth participants from the region. Advocated for inclusive programs for special children and co-curricular engagement, creating a framework to increase youth literacy, employability, and socio-educational participation across Gilgit-Baltistan. CERTIFICATIONS Foundations of Project Management - Google | (~30 hours) - Talha Masood Certificate Google Introduction to Sustainable Development in Asia and the Pacific - ADBI | (~10 hours) - Certificate ADBI Decision Making and Risk - Coventry University | (~10 hours) - Certificate Coventry University Feb 2024 March 2022 Feb 2021 VOLUNTEER AND CO-CURRICULAR ACTIVITIES Digital Empowerment Speaker / Volunteer Leopard Freelancing Hub, Gilgit-Baltistan July, 2025 Addressed regional challenges, where literacy rates averaged 50% (male 64%, female 36%), and digital adoption remained below 55%. • Guided youth on leveraging freelancing and e-digital platforms to drive sustainable growth in Gilgit-Baltistan’s emerging digital Economy . Volunteer Coordinator — Breast Cancer Awareness Seminar Oct 24, 2023 NUML Islamabad • • • Organized and coordinated a health awareness session in collaboration with Shaukat Khanum Memorial Cancer Hospital & Research Centre and CSR Society. Highlighted national concern where 1 in 9 Pakistani women faces breast cancer risk — with over 30,000 new cases annually — emphasizing preventive health literacy.